Discussions

[BadCookies]

I was watching Netflix on my Roku tv today, took a nap and when I woke up all channels were gone. 

Tried doing a system upgrade and it said system is up to date. 

Tried restarting and adding the channels but it did nothing. 

[RokuMary-F]

Hi @BadCookies,

Thanks for reaching out to the Roku community, I will do my best to assist you.

Have you tried performing a factory reset on your Roku device to see if that resolves the issue you are experiencing?
For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Then, we recommend linking your Roku account to your Roku device. 

Please follow the steps here to get up and streaming: How to activate or link your Roku® streaming device ...

Let us know how it goes! We're hoping this will work for you.

Thanks,

Mary