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geddyleefan
Level 8

Alexa and TCL TV

I've gone through all the posts I can find about this and I'm still having no luck. I can control my Roku Ultra with Alexa without issue. But I just bought a TCL Roku TV and Alexa just won't control it. I've disabled and relinked, the Fast TV Start feature is on, and the TV and Echo are on the same 5Ghz network. Whenever I ask Alexa to do something with Roku, she just says "I can't/couldn't xxx right now", like "I couldn't launch Disney+ right now". I'm out of ideas, would love some advice. It's a TCL 50S435 if that makes any difference. And software is up to date, 9.4.2. 

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2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Alexa and TCL TV

Thanks for reaching out, @geddyleefan,

We would recommend taking a look at our Support page for more information regarding using the Roku skill for Amazon Alexa with your Roku devices here: https://support.roku.com/article/360017961074-how-do-i-use-amazon-alexa-with-my-roku-streaming-devic... 

For help or support creating Alexa routines, etc. you'll want to reach out to Amazon support for more help here: https://www.amazon.com/gp/help/customer/contact-us

Thanks,

Mary

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geddyleefan
Level 8

Re: Alexa and TCL TV

I have been using the Roku skill with Alexa fine with my Ultra, it just doesn't work with the TV. I noted all that in my post. It is set up correctly but just isn't working.

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