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admiranda
Level 7

Airplay from my iPad to Roku sound bar doesn’t show a picture

I have an iPad Pro, latest update as well as a Roku sound bar which is also up to date. I have followed every step by step direction to try and get HboMax to play from my iPad to my Roku and when I get it to connect, I get no picture, only sound. It does the same thing with screen mirroring.

 

I have been in contact with apple support and they can’t figure it out. Why does everything else show up, but when I go to play a movie, the picture won’t come up.

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2 REPLIES 2
lgraham15
Level 7

Re: Airplay from my iPad to Roku sound bar doesn’t show a picture

Airplay from my phone to Roku sound bar only sound no picture 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay from my iPad to Roku sound bar doesn’t show a picture

@lgraham15

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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