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jfh28202
Level 7

Airplay freezes on Roku TV

This is happening on other devices too, like Roku TVs. Goes to Airplay screen, but video never plays. Just displays the Airplay Setup details. In my case, I can Airplay videos from internet sites accessed on my phone, but nothing generated by an iPhone App (HBO MAX, ESPN+, Netflix, Amazon Prime Video, etc):

Roku TV: 7103X

TCL model: 55P607

serial number: YS003P201878

device ID: 8SF003201878

software OS/version: 9.4.0 a build 4190-30

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RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay freezes on Roku TV

@jfh28202 

Thanks for the post.

Can you please provide us with the tracker ID when this issue occurs? (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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