Discussions

[manueldepablos]

hi
just got a roku streambar, which as per your description in the website is able to do airplay.
however, the option DOES NOT APPEAR in the settings menu.
i already sent this question to customer support and the answer was to enable it in the settings menu, however, as I said, the AIRPLAY OPTION DOES NOT SHOW in the seetings menu. (i also own a Roku ultra and i enabled it without problems - just for the record).
i also updated the firmware as soon as i set up the streambar. the model is 9102R
why is the airplay option not available?

thanks for your help
Manuel

[StreamerUser]

(you probably mean model 9102, not 9120)

You need to message @RokuDanny-R and provide him with:  account email/model #/serial #/Device ID/location (country) and a brief description of the problem and he can assist you further.

[manueldepablos]

Correct. 9102R

thanks. any ideas on why I don’t see the airplay option on my settings menu?

[StreamerUser]

It was simply not installing for some devices, and for others it was due to their location (not in the US - the AirPlay2 functionality seems to be limited to certain countries/staggered rollout).

This is why you need to message @RokuDanny-R with the information.

[RokuDanny-R]

@manueldepablos

Thanks for the post.

Where are you currently located? Can you provide us with your Roku device serial number found in Settings > System > About?

With more information we will be able to assist you further.

Thanks,
Danny

[mydoraemons]

Same device same problem here. Currently in Canada. Serial number YL00CS018354.

[mydoraemons]

The thing is PM doesn't seem to be available for new users. At least for me.

[RokuDanny-R]

@mydoraemons

Thanks for the information.

I have passed along your concerns to the appropriate team to investigate further.

Thanks,
Danny