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roberttco
Level 7

AirPlay on TCL 55S525 audio broken watching LinkedIn Learning

I was enjoying the new AirPlay capability on my TCL 55S525 (Model number A109X) watching a LinkedIn Learning video.  When the chapter changed, the audio became what sounded like an acoustic modem.  Really I expect there is something out of synch in the audio stream.  This behavior exists with both the internal speakers and through my Sony STR-DE997 connected via an optical cable.

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RokuDanny-R
Roku Employee
Roku Employee

Re: AirPlay on TCL 55S525 audio broken watching LinkedIn Learning

@roberttco 

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-steps to reproduce this issue consistently
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-would you be willing to provide us a video so we can see exactly the issue you are experiencing

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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