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bmarques
Level 7

AirPlay Keeps Disconnecting on Streambar

Hi guys, I have the same issue. In my case, I'm using AirPlay from an iPhone 11 pro and a simple podcast audio streaming (so, it's not spotify connect, it's true AirPlay). It connects and plays without any problem, it's fast, but after 10-20 seconds, it disconnects without any reason. However, I'm not using a TCL, I'm using Roku Streambar, so I think the problem is the software. Seems like it kills the app connection after a few seconds

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: AirPlay Keeps Disconnecting on TCL Series 6 Roku TV

@bmarques

Thanks for the post.

We would be more than happy to look further into this issue. Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing


Thanks,
Danny

Danny R.
Roku Forum Moderator
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bmarques
Level 7

Re: AirPlay Keeps Disconnecting on TCL Series 6 Roku TV

Roku device model: 9102CA - Roku Streambar

Serial number: YL00DW887455

Device ID: 2C108D887455

software OS/version: 10.0.0 build 4192-95

tracker ID: I didn't do it, please read bellow carefuly

Steps to reproduce:

1. Turn off the project (Optoma GT5600)

2. Open any audio or video at the iPhone

3. Start streaming from iPhone to Roku Streambar

4. Roku is going to reproduce the audio

5. In about 20 seconds, audio is going to stop. If you look at your iPhone, is going to say it's disconnected from Airplay

 

Obs.: I figure out a setting in Optoma Projector that prevents this from happening. In Power mode menu, changing from Eco. to Active stops the problem. What I think is happening is that after a few seconds Roku verifies it's HDMI connection, don't find anything (as the optoma projector is completely turned off) and returns to an "off" state, disconnecting all Airplay devices. This behaviour it's probably related to the way this specific projector works, while standard TVs generally are "always on", in either standby or screen on modes. Roku can easily solve this by adding a small option in system menu, something like "disable standby roku mode" or "disable HDMI connection check".

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