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CF6
Level 7

Activation of Roku TV every time we turn it on

Every time we turn on Roku tv it has us activate it every single time. How do I resolve this? 

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Activation of Roku TV every time we turn it on

@CF6 

Thanks for the post.

We would be happy to look into this issue for you. Can you please provide us the following information:
-Roku TV brand andd model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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