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CathyFani22
Level 7
‎06-07-2020 01:16 AM

Activating after restart

So i reset the whole roku tv and all the channels and account got deleted. After i reenter my password for internet it froze. I need help 

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RokuDanny-R
Roku Employee
Roku Employee
‎06-08-2020 03:53 PM

Re: Activating after restart

@CathyFani22 

Thanks for the post.

When you say reset, are you performing a factory reset on the TV? If so, then yes, the Roku TV will remove your account and channels on the device.

What exactly is the issue that you are experiencing? With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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