We would be more than happy to investigate this issue further. Can you please specify the issue you are experiencing:
can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-screenshot of the issue
With more detailed information, we will be able to pass it along to the appropriate Roku team to look into.