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AMC Plus: Unauthorized Request on Welcome Back Screen

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We are trying to start a subscription to AMC Plus, but it asks for login and then gives an Unauthorized request error on the Welcome Back screen. Checked and changed passwords and it is all spot on. Website says we have it but still nothing on the device.

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1 Solution

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RokuKariza-D
Roku Guru

Re: AMC Plus: Unauthorized Request on Welcome Back Screen

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Hey @Spongebobsp

Thanks for letting us know about the issue you're experiencing. Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to AMC Support to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: https://www.amcnetworks.com/contact-us/. We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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26 REPLIES 26
RokuKariza-D
Roku Guru

Re: AMC Plus: Unauthorized Request on Welcome Back Screen

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Hey @Spongebobsp

Thanks for letting us know about the issue you're experiencing. Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to AMC Support to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: https://www.amcnetworks.com/contact-us/. We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Re: AMC Plus: Unauthorized Request on Welcome Back Screen

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I’m having the same problem with unauthorized request on welcome back screen but I’m subscribed thru Roku. It asked for my Roku email and put that in with my password and still the same thing. Please help with this.

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RokuKariza-D
Roku Guru

Re: AMC Plus: Unauthorized Request on Welcome Back Screen

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Hi @Enchantedwolfe

Thanks for the post. You can try removing the channel then add it back in. To ensure the process is successful, make sure to restart your Roku device before re-installing the channel. You can check this Support link for detailed instructions: How do I resolve channel playback issues? If the issue persists, I would recommend following my suggestion in my post above.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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SCollins
Newbie

Re: AMC Plus: Unauthorized Request on Welcome Back Screen

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That doesn't work, that's the first thing I tried.

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rlstanley
Newbie

Re: AMC Plus: Unauthorized Request on Welcome Back Screen

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I'm getting the same thing.

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RokuKariza-D
Roku Guru

Re: AMC Plus: Unauthorized Request on Welcome Back Screen

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@SCollins @rlstanley

Thanks for the posts.

If removing then re-installing the channel didn't resolve the issue you're having with AMC Plus, I would recommend following my initial suggestion in this thread. The channel's customer support team is the best one to assist you with this matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Sjwolf64
Newbie

Re: AMC Plus: Unauthorized Request on Welcome Back Screen

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I'm getting same error. Ridiculous. Canceling tomorrow. Not worth the hassle. 

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RokuDanny-R
Retired Moderator

Re: AMC Plus: Unauthorized Request on Welcome Back Screen

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@Sjwolf64

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact AMC Plus support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Re: AMC Plus: Unauthorized Request on Welcome Back Screen

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We just had the same problem. We solved it by going to the actual website, amc.com and creating an account there. Had it on our TV in 2 seconds afterwards.