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shinji257
Level 7

9.4 Issue on my Roku TV

I'm getting the same thing. TCL 55" 55R625 TV with Roku built in. Got 9.4.0 recently and has been crashing and locking up since. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: 9.4 Issue on my Roku TV

@shinji257 

Thanks for the post.

Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-summary of each of the issues you are experiencing

Once we have more information, we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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