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Pdogg
Level 8

Re: 9.4.0 Update is broken TCL Build 4190 PS5 worked 1 day ago before update

We all need to tell Roku the same thing on their Twitter support page because they are replying back saying it’s my tv.  I tried explaining that others with TCL TVs having same problem even new TVs.

Pdogg
Level 8

Re: 9.4.0 Update is broken TCL Build 4190 PS5 worked 1 day ago before update

I did reply and you all are trying to say it is my tv, yet not the only one with TCL having the problem after 9.4 update.  Others with new TVs by TCL having same problem.  So must be a software issue only happening to TCL brand TVs.

Ceridwen
Level 10

Re: 9.4.0 Update is broken TCL Build 4190 PS5 worked 1 day ago before update

Did roku fix this yet? I took my tv offline and I’m afraid to update it now.

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JPLavigne
Level 8

Re: 9.4.0 Update is broken TCL Build 4190 PS5 worked 1 day ago before update

@Ceridwen don't update! I tried 2 hours ago and still no new update.

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Ceridwen
Level 10

Re: 9.4.0 Update is broken TCL Build 4190 PS5 worked 1 day ago before update

Thank you.

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Bigz
Level 7

Re: 9.4.0 Update is broken TCL Build 4190 PS5 worked 1 day ago before update

I had the same issue I had to turn the hdcp off and I have a Vizio p series quantum or I had to use the high bandwidth port that doesn’t support hdr but I’m afraid with the hdcp off certain Apps I’m not going to be able to run

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Bigz
Level 7

Re: 9.4.0 Update is broken TCL Build 4190 PS5 worked 1 day ago before update

Aldo I forgot to mention it working fine on the first hookup this happened after entering rest mode 

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Pdogg
Level 8

Re: 9.4.0 Update is broken TCL Build 4190 PS5 worked 1 day ago before update

I just received a reply back from TCL which they told me they are aware of the issue and working with Roku to fix it.

Eb50
Level 9

Re: 9.4.0 Update is broken TCL Build 4190 PS5 worked 1 day ago before update

Having the same problem. One have 1 hdmi input (firetv 4k) and it's flickering. I do have ARC so that might be the second hdmi causing issues.   

R615 build 4190-30. I've had this set up for over 6 months and suddenly acting up.

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RokuDanny-R
Roku Employee
Roku Employee

Re: 9.4.0 Update is broken TCL Build 4190 PS5 worked 1 day ago before update

Hi everyone,

Thanks for the posts.

We are aware of the issue and are working on a resolution. I'll be sure to update this thread once more information is available.


Thanks,
Danny

Danny R.
Roku Forum Moderator