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Graypony
Level 7

65R617 fades to gray after 15 minues

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Roku TV done this, factory reset, the called for help unplug then plug back in press activation button for 15 seconds.  Home screen comes on good for about 15 minutes then all goes gray.  Done everything before I did this, unplugged all devices no internet connection everything I could un plug I did then did a factory reset.  I was wondering if on this model there is a physical button or pin hole some place to do a reset?  What is going on?  I would like to do the factory reset  without up dating all the channels can that be done?

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RokuTannerD
Level 19

Re: 65R617 fades to gray after 15 minues

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@Graypony Thanks for the note here. For this type of issue, you'll want to contact your Roku TV manufacturer for direct support and assistance. You can locate their contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

 

Thanks,

Tanner

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RokuTannerD
Level 19

Re: 65R617 fades to gray after 15 minues

Jump to solution

@Graypony Thanks for the note here. For this type of issue, you'll want to contact your Roku TV manufacturer for direct support and assistance. You can locate their contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

 

Thanks,

Tanner

View solution in original post

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