Discussions

[Batrobes]

I have a weird issue.  Randomly none of my remotes will work?   It works then doesn't?  Both the roku remote itself and my firecube remote.   It's driving me nuts and can't find anything online that is the same issue as mine.   Even the remote for my phone won't connect when the TV is off. 

[Tivoburkee]

If the Roku tv remote is voice remote, with firecube being effected too, sounds like you have RF interference. See if using IR tv remote will work better, there are many on ebay, you can tell its IR by the crescent moon key where the microphone key is on your remote. 

[Batrobes]

It is not a voice remote.   It is the standard ir remote. 

[Tivoburkee]

Do you have a soundbar in the front of the tv blocking the tv IR sensor? Or anything else that might get in the way? A voice remote could be remedy for the roku tv remote, but IR from firetv cube remote controlling the tv would still have problems.  

[Batrobes]

Sound bar is below tv,  nothing has changed in my setup for over a year.  This started happening recently.  That's why I'm having a hard time troubleshooting it! 

[Tivoburkee]

Could be IR interference from another remote in the room, in cushion, under a book? Try standing in front of the tv to block the possible errant IR signal, try your remote, move step over and try again until you found which way its coming from? 

[Batrobes]

I didn't even think of this I will try it.   Let's cross our fingers!   Thanks

[RokuDanny-R]

@Batrobes 

Thanks for the informaiton.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,
Danny