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55R625 - right corner battery level icon/overlay error displayed middle of show

Brand new batteries, tried three sets, including ones that came with remote. They all show full bars. Yet the overlay battery icon in the right corner appears on screen up to 5 times a day in the middle of watching content. Randomly, battery level is full, no reason this notification should EVER come up while watching shows, movies, content. Again. Have reset, factory reset and taken batteries out for more than a minute.
Error keeps repeating,

TCL says this is a known Roku problem. When will it be fixed?

It's ridiculous to get visually interrupted while watching stuff..

Happens during HDMI, all apps built in the roku, apple tv and fire TV.

Problem is not the batteries or the remote.

Tv is r625 55 inch on latest software patch.

Answer/solution please, I see this issue reported all over the web and no solution.

Accidentally posted same problem in the wrong section minutes ago. This is the correct section, please remove/delete previous post I made.
10 Replies
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Level 19

Re: 55R625 - right corner battery level icon/overlay error displayed middle of show

@R625problemstoo 

Hi there, 

Thanks for letting us know.

- When this issue occurs, which streaming channel(s) are you watching?

- Is there any pattern to the behavior or does it seemingly occur at random? 

- Could you record a brief video clip of the behavior and share it with us so we can review? 

Please feel free to send me a private message with more details and I'll follow up directly to help investigate further. 

 

Thanks,

Tanner

 

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Re: 55R625 - right corner battery level icon/overlay error displayed middle of show

I already reported the variables and no I can not sit at my TV recording video waiting for it to happen. There appear to be no pattern that I can tell. Wish I could be more help.

Again, this happens on any app I have tried using the Roku OS, HDMI in etc the issue seems to be baked into the Roku OS. Definitely seems random, although something must be triggering it.
I have used prime, Netflix HBO go, espn etc on Roku based apps, fire TV and apple tv. Also HDMI laptop in watching from laptop. It occurs under all circumstances.

Thanks.

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Re: 55R625 - right corner battery level icon/overlay error displayed middle of show

.... 

Was going on, does Roku even care?

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Re: 55R625 - right corner battery level icon/overlay error displayed middle of show

Has this issue had a resolution? I have the battery ICON on top right of TV when I watch ROKU for months now. It was green now recently turned red. Is there an issue? 

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Level 19

Re: 55R625 - right corner battery level icon/overlay error displayed middle of show

@Ilovesunshine50 Thanks for reaching out. If you see red in the battery indicator, this typically lets you know that your remote's battery level is low. 

If you are seeing the battery indicator appearing often, please help provide a few more details so we can help take a closer look: 

- What screen are you on when you see this issue occurring? Home screen, while streaming a channel?

- If while streaming, which streaming channel(s) are you watching?

- Is there any pattern to the behavior or does it seemingly occur at random? Are you touching or using your remote when you see the icon? 

- Could you record a brief video clip of the behavior and share it with us so we can review? 

Please feel free to send me a private message with more details and I'll follow up directly to continue assisting you. 

 

Thanks,

Tanner

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Level 7

Re: 55R625 - right corner battery level icon/overlay error displayed middle of show

Same issue here, at this point I am ready to get my hands on the yet to be released Chromecast Ultra

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Level 7

Re: 55R625 - right corner battery level icon/overlay error displayed middle of show

I have the same issue.  It appears on the home screen and on any app (Netflix, Amazon, Hulu, etc.).  It is always there.  White in color.  Green with new batteries.

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Level 7

Re: 55R625 - right corner battery level icon/overlay error displayed middle of show

Same problem here. Why doesn’t Roku research instead of asking its paying customers?

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Level 7

Re: 55R625 - right corner battery level icon/overlay error displayed middle of show

Have the same exact model and having the same exact issue. I emailed RokuDanny-R - he told me to contact TCL. Did that, and the woman on the chat gave me hard reset instructions. When I did, I was permanently stuck at the startup screen. She started to arrange to have a technician come to my house. While I was waiting, I unplugged the TV and plugged it back in - getting the TV to finally come back up. I haven't seen the issue re-occur (yet) but it happens so randomly, I doubt it's fixed.

She told me that TCL believes this to be a software issue. Not sure how a technician coming to my place would be able to "fix" that, but...

Anyone else have any other luck with this issue? Kinda shocking that it's been reported here for as long as it has... If it was a software issue, I'd think it woulda been fixed by one of the many updates that this set appears to get...

- Jon

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