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Level 7

50 sharp roku tv will not stay on

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All of the sudden my tv will not stay on. I'll turn it on, it will load to the homepage and turn right off. OR it will turn on. Let me go into an app, play half an episode and then turn off. I've reset the tv, unplugged it, updated it. Nothing is helping. The tv is only 1.5yrs old and for the past week I haven't been able to use it bc it won't stay on. The TV has been sitting in the same place since I bought and never moved. I have power to tv, the light is on, but tv wont stay on. Any suggestions?
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Level 19

Re: 50 sharp roku tv will not stay on

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This does sound like it could be an issue with the TV's hardware/power supply. 

Please reach out to your TV manufacturer to report the behavior you are seeing and request further assistance. You can find support contact information for your Roku TV manufacturer here

 

Thanks! 

Tanner

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Level 21

Re: 50 sharp roku tv will not stay on

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You've attempted all the usual troubleshooting steps. It sounds like the TV has a defective power supply. You would have to contact Sharp about any possible warranty coverage. I don't know what Sharp offers, so it may or may not still be under warranty. But Sharp would have to answer that. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Highlighted
Level 19

Re: 50 sharp roku tv will not stay on

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This does sound like it could be an issue with the TV's hardware/power supply. 

Please reach out to your TV manufacturer to report the behavior you are seeing and request further assistance. You can find support contact information for your Roku TV manufacturer here

 

Thanks! 

Tanner

View solution in original post

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Level 7

Re: 50 sharp roku tv will not stay on

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Thank you guys! Neither sharp nor best buy will help bc It's been over a year. To say I'm disappointed in a product is a severe understatement. I will definitely never buy this particular product again. Basically, my only option is to buy a new tv which seems crazy to me after only having this under 2 years. I've had my samsung TVs for forever with zero issues. Smiley Sad
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Level 7

Re: 50 sharp roku tv will not stay on

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Same issue! My tv is only 1 years old! What did you do?
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Level 7

Re: 50 sharp roku tv will not stay on

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I took the back of my TV off and got model #to order parts from https://www.shopjimmy.com/tvs of course my model is still out of stock Smiley Sad
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Level 7

Re: 50 sharp roku tv will not stay on

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Im having a similar isaue with my tv. It wont power off from the remote or power button on the tv. If I stand in front of the tv it goes idle but when I move back in front of the sensor it comes back on to the home screen. Possible hardware malfunction?


@amenahaleem wrote:
Same issue! My tv is only 1 years old! What did you do?

@amenahaleem wrote:
Same issue! My tv is only 1 years old! What did you do?

 

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