Forum Discussion
Hey karma3 I am having the same issue with my 58 inch Hisense R6 TV with Roku. Below is my ticket that has been escalated to Roku engineering. I bought this TV mostly for the option to use wireless screen mirroring from my laptop to the TV. List your specs so we can compare.
Full description of the issue that is occurring:
Device (Computer or Mobile Device) : Make : Model: and OS:
Brief Description of the issue:
Device ESN: X01900EFC5WE
· Device ID: S08D319FC5WE
· Remote model (if applicable – remote related issues): N/A
· OS version and build number (press home key > settings > system > about, press ok): 10.5.0 build 4210-CH
. Issue ID(press 5 times the home button and then 5 times the back button): WE-008-504

| Thu, Jan 6, 2:49 PM (4 days ago) |
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· Customer name & email address:customer@gmail.com......................................
· Device ESN: X01900EFC5WE
· Device ID: S08D319FC5WE
· Remote model (if applicable – remote related issues): N/A
· OS version and build number (press home key > settings > system > about, press ok): 10.5.0 build 4210-CH
. Issue ID(press 5 times the home button and then 5 times the back button): WE-008-504
- RokuDanny-R4 years agoRetired Moderator
Thanks for the post.
If you are already in touch with our Support team, we woul recommend continuing to work with them as they would best be able to assist you moving forward.
Thanks,
Danny- Hisbeauty4ashes3 years agoStreaming Star
I have this issue big time and I tried talking to Roku then they pointed me to ONN which pointed me back to Roku, I have yet to have help because I think they do not even know what the issue is,