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Rodeo90
Level 7

32INCH HISENSE roku tv update software not working

Hello so i bought a 32 inch hisense roku smart tv today.. its my first time buying a smart tv.. anyway when i connect to my wifi.. it does the updating systems.. once it hits 100% it restarts but it comes back on with just the words hisense on the screen. and i can't get it to do anything  it blinks a few times..  then it goes back to the start menu asking english    and connect all over again and update again.. been thru it like 6 times now.. any suggestions?

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: 32INCH HISENSE roku tv update software not working

@Rodeo90 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish updated and setting up your Roku TV. Then once your Roku TV has been setup, try switching back to your home wireless network.

Keep us posted with what you find out. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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