Hello Roku,
I have read over and over that you are working on this issue, but that is not helping me. Can you please allow me manually install 10.0, and have my TV start working again. Please help me asap, thanks!
Hi @jwolf17589
We would be more than happy to look further into this issue for you.
Would you mind giving us more details about the issue you experienced?
Can you please provide us with the following information:
All the best,
Irene
Hello Irene,
I got fed up and hoped this would be fixed with a patch or new software version, by now, but it has not. Here is the TV info
Roku tv C127X
TCL model 43S421
Software version 10.5.0 build 4210-93
Tracker ID 0w-505-670
The issue occurs constantly and looks like the back light is broken, but periodically brightens, so I know it is not a mechanical issue
Please let me know if there is any way to downgrade the software, this is my bedroom TV, and I need it for very little, and have no need for the new software at all. Thanks for your help
On more update, the * button now no longer works either.
Here is an example of the terrible brightness and color accuracy
Thanks for the post.
Have you tried turning HDR to Off instead of Always On? In addition, you can try using the Roku mobile app to access the Expert Picture Settings to make sure if your settings are not on default?
For more information about the Roku mobile app and the Expert Picture Settings, visit our Support page here: Expert Picture Settings for Roku TV
Please keep us posted what you find out.
Thanks,
Danny
Hi Danny, thanks for the response. I tried expert picture settings, and that can make the color a little better, but the brightness is the major issue. Tried to take another picture, but my phone camera is correcting the brightness. It is the equivalent of having the brightness on about 20. I see flashes of proper brightness. I've had a bad back light before, and that's not the issue directly, and TV is only about a year old. It seems the 10.5 update, lost software control of picture settings. I have read on here about you all sending owners a software downgrade directly, can you do that for me? I just need Hulu, and do not care how far back in software I go. Thanks again
None of the TV information matters all we have to do is let it update and the TV stops working period. Mine did it all on its own and now it doesn't work. I didn't touch anything. It went into recovery mode on its own. I chose which internet connection to use and the password. I have to choose for it to update because it won't work without it. So it downloads the update and restarts. You'd think that would be it but its not. The TV erased everything that was on it and prompts you to connect with the internet and your devices after choosing you language and country. Any way you go about it, it turns off again. I can't manually turn it off or on and it keeps doing the same thing over and over. So my TV is now stuck in a perpetual loop of on/off no matter what I do. I just love having my TV turn on while I'm trying to sleep and shining in my face. That's sarcasm by the way. So the issue we are ALL having is NOT a mechanical issue its NOT a power issue its NOT a settings issue. ITS A SOFTWARE ISSUE. Face it Roku YOUR update is broken. Now all OUR TVs, WE payed our hard earned money on are broken, because of YOUR software update. It would be in YOUR best interest to fix the problem with another update that has the patch. Get it together Roku. STOP trying to blame your customers for YOUR glitchy update.
Thanks for the post.
Have you already tried to perform a factory reset on your Roku TV to see if you are able to resolve the issue? In addition, have you tried contacting the TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
For more troubleshooting steps, visit our Support pages here:
Please keep us posted what you find out.
Thanks,
Danny