Help

Developers

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tclffalcon
Newbie
‎03-01-2021 10:57 PM

Roku_Ads error

Why does the following error occur on Roku_Ads，Please help

WechatIMG5.pngWechatIMG5.png

Tags (1)
0 Kudos
Reply
2 REPLIES 2
RokuJonathanD
Community Moderator
Community Moderator
‎03-27-2021 11:23 AM

Re: Roku_Ads error

Hi @tclffalcon,

Can you provide your channel application code so we can further investigate the cause of this error?

0 Kudos
Reply
RokuJonathanD
Community Moderator
Community Moderator
‎04-09-2021 02:38 PM

Re: Roku_Ads error

@tclffalcon 

CSAI playback is canceled if the player spends the total time buffering for an ad that exceeds the length of the ad itself (for example, 15s buffering for 15s ad, or 30s buffering for 30s ad, and so on). 

We can help more if you can provide the device ID/RIDA and timestamp or if you provide the channel code.

0 Kudos
Reply
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!