Help

Developers

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
usaprotour
Streaming Star
‎06-11-2019 12:03 PM

Reporting stats not updating

TV app Reporting stats for New Installs, Uninstalls, and Cumulative have not updated for several days
Tags (1)
0 Kudos
4 REPLIES 4
Baradanikto
Roku Guru
‎06-11-2019 01:30 PM

Re: Reporting stats not updating

Have you tried changing the reporting filter?
FREE Windows desktop software for converting Direct Publisher channels to SceneGraph (SDK), for creating BIF (Trick Play) files, Roku (MRSS, JSON) feed files, and FireTV feed files @ GitHub/rrirower.
0 Kudos
usaprotour
Streaming Star
‎06-11-2019 10:30 PM

Re: Reporting stats not updating

Thanks for the reply.  As far as changing the reporting filter, how is that done ?

Will that allow access to updated app install reporting data ?

I appreciate your reply
0 Kudos
Baradanikto
Roku Guru
‎06-12-2019 07:54 AM

Re: Reporting stats not updating

Go to 'View Analytics' from your Manage Channels page.  If you click the link for "Filter", you will be able to change some filtering criteria for the report including "Time Period".
FREE Windows desktop software for converting Direct Publisher channels to SceneGraph (SDK), for creating BIF (Trick Play) files, Roku (MRSS, JSON) feed files, and FireTV feed files @ GitHub/rrirower.
0 Kudos
usaprotour
Streaming Star
‎06-12-2019 11:47 AM

Re: Reporting stats not updating

Thanks
0 Kudos
Community is Temporarily in Read-Only Mode!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. You will not be able to log in or post new comments or kudos during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 12 and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

Thanks for your patience — we’re excited to share what’s next!