Developers

[RobSMS]

I've been working on a plugin to add a Direct Publisher compatible JSON feed to my Wordpress installation.

All is working great except I keep getting a thumbnail error:   

8 items have error: Thumbnail could not be downloaded.

I've checked the sizes (800x450) and I can pull them up in my browser easily enough.

Any ideas?

[RobSMS]

Update...   While playing around I noticed that if I use the "Preview" feature of Direct Publisher, the thumbnails are showing up properly.   However the Feed Status is still reporting the error.

[EnTerr]

There is separate forum for this, for some reason - try posting in https://community.roku.com/t5/Roku-Direct-Publisher/bd-p/roku-direct-publisher

[RobSMS]

Oh, was not aware of a DP board....   is this like the developer forum where we as questions about bugs and then check back daily for answers that never come?

[RobSMS]

Can I please get an answer?   Everything is ready to go on a bunch of DP channels, but until I have an answer on this thumbnail issue, I can not proceed.    

Clients are getting antsy....  please..... help.....

[jrichmond27]

I just checked a few images in your feed, and they're all too small (540x405). Looks like they're all the same image too...
http:/rovidxdev.wpengine.com/wp-content/uploads/2016/10/rcs-thumb.jpg

[RobSMS]

Sorry, just got sick of waiting for a response so I was testing some items out.    Even with the proper dimensions, it still has the same error.

[RobSMS]

Spent last night working on this issue...

1)   Tried a second host to serve the images.   Same response.
2)   Downloaded the image that Roku provides in their example and put it on my server.   Same response.
3)   If I use the default thumbnail from Roku (Hosted on S3) it works fine.

I'm at a total loss as to what to do here.   Any help would be greatly appreciated.....

[RokuKC]

"RobSMS" wrote:
Spent last night working on this issue...

1)   Tried a second host to serve the images.   Same response.
2)   Downloaded the image that Roku provides in their example and put it on my server.   Same response.
3)   If I use the default thumbnail from Roku (Hosted on S3) it works fine.

I'm at a total loss as to what to do here.   Any help would be greatly appreciated.....

I don't know if this is the issue, but in your example JSON, the thumbnail URLs aren't valid... they have http:/ not http://.

[RobSMS]

I don't know if this is the issue, but in your example JSON, the thumbnail URLs aren't valid... they have http:/ not http://[/url].

Just fixed it, and nope still the same results.   That was a glitch from me changing the images to HTTP from HTTPS, thinking that might be the problem.
I updated Test Movie #2 to use the default thumbnail provided in the example feed but still the same results. 

8 items have error: Thumbnail could not be downloaded.

»  Test Movie #8
»  Test Movie #7
»  Test Movie #6
»  Test Movie #5
»  Test Movie #4
»  Test Movie #3
»  Test Movie #2
»  Test Movie #1