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Conspyre
Streaming Star
‎08-17-2022 04:11 PM

Ingest is buggy? I get different results on different days from the exact same JSON

Example:

303 items ingested successfully
08/15/2022 11:01AM
4 items have error: Thumbnail could not be downloaded.
  
Now, without changing anything on the server side (same JSON, same media, same poster images - literally nothing has changed)
 
288 items ingested successfully
08/17/2022 11:02AM
 
19 items have error: Thumbnail could not be downloaded.
 
How do we get to a log file? What are these errors? Why could not the thumbnail be downloaded?
 
Note: All our videos have a poster image. Server side we generate a 1920x1080 black frame and center/scale the medias poster frame into it & the endpoint for the image URL hits code & that result is cached. 
 
What we can't do is see a log file, what the actual errors are & figure out what Roku ingest is tripping over.
 
This is cray-cray - how do y'all deal with this?
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