Developers

[abhishek]

AS per the documentation https://sdkdocs.roku.com/display/sdkdoc/Video, whenever player is not able to play any stream it returns the errorCode and msg. 

But this error message doesn't seems to have any meaningful message. Where can I find the meaningful message for the error codes - 

For one hls stream I am getting the 

errorCode = -3
errorMsg = ignored


How can I figure out what is wrong with the stream on Roku. 

Stream works perfectly fine on all browsers, mobile devices and even on other IPTV devices.

[RokuKC]

"abhishek" wrote:
AS per the documentation https://sdkdocs.roku.com/display/sdkdoc/Video, whenever player is not able to play any stream it returns the errorCode and msg. 

...

errorCode = -3
errorMsg = ignored

https://sdkdocs.roku.com/display/sdkdoc ... layerEvent isRequestFailed() documents some error codes, which I assume are the same here.
That doesn't seem particularly helpful, as -3 is "Unknown error", as opposed to network error, media error, or DRM error.  

If you can provide a sample URL to a media file that doesn't play, perhaps someone could tell more.

[abhishek]

"RokuKC" wrote:

"abhishek" wrote:
AS per the documentation https://sdkdocs.roku.com/display/sdkdoc/Video, whenever player is not able to play any stream it returns the errorCode and msg. 

...

errorCode = -3
errorMsg = ignored

https://sdkdocs.roku.com/display/sdkdoc ... layerEvent isRequestFailed() documents some error codes, which I assume are the same here.
That doesn't seem particularly helpful, as -3 is "Unknown error", as opposed to network error, media error, or DRM error.  

If you can provide a sample URL to a media file that doesn't play, perhaps someone could tell more.

I have already shared the details on partnersuccess@roku.com, as I can not share the URL publically on the forum.