Developers

[Clickseffect]

In order to monetize a channel ( even with a 3rd party ) Roku made it mandatory to enroll into a Payouts program.

HOWEVER, after editing addresses ( including bank address ) , the info is saved WITH A RUSSIAN county in the address!!!  No idea where that is coming from. For this reason i can't enroll and complete the tax forms. My videos are running and i'm losing money!!!

I opened a support ticket for this almost two months ago. No solutions since then. 

For the past several days it has been impossible to even try to edit. You simply get a "Something went wrong... " error.

How do i contact a supervisor or tech? 

[ben90]

Have you got any response from partner success? have your issue been solved?
I am in similar situation

[Huzaifa]

For your BitLife APK site, if you're facing a similar monetization or payout issue with Roku or another platform, here’s what you can do:

1. Contact Roku Support Directly

• Since your support ticket has been open for two months without resolution, escalate the issue by reaching out via Roku Partner Support or Roku Developer Forum.
• If there’s no response, try contacting them on Twitter/X (@RokuSupport) or their official LinkedIn page.

2. Address Editing Bug (Russian County Issue)

• Try using a different browser or incognito mode to see if it’s a caching issue.
• If the platform allows it, manually enter a different address format (without autofill).
• Check if you can temporarily use another bank and update the details later.

3. Monetization Workaround

Since your videos are running and you're losing money, consider alternative monetization options:

• YouTube or Vimeo: Upload BitLife gameplay videos and monetize through YouTube Ads.
• Affiliate Marketing: Promote other APKs, VPNs, or gaming-related services on your site.
• Direct Sponsorships: Partner with gaming or mobile app companies for promotions.

4. Alternative Contact Methods

• Search for Roku Partner Success Managers on LinkedIn and message them directly.
• If Roku has a local office in your region, try reaching out via phone or in-person visit.
• Some developers report faster responses through Roku’s billing support rather than the general developer support.