Developers

[pwrsurge]

Was in the process of migrating our beta channels to public which expire tomorrow but for some reason, they don't show up in our dashboard anymore!

Who can I contact in order to fix this?

[renojim]

You can try https://partnersuccess.roku.com , but I suspect the time was GMT and that's why they appeared to disappear early.  I'd be surprised if they did anything to help, but it's worth a shot.

[pwrsurge]

This is bull**bleep** if this is the case as there's still supposed to be over 1 full day before expiration!

[pwrsurge]

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@renojim wrote:

You can try https://partnersuccess.roku.com , but I suspect the time was GMT and that's why they appeared to disappear early.  I'd be surprised if they did anything to help, but it's worth a shot.

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Thank you, I tried that but for some reason, the ticket was marked as "Solved" by "Paulina" without any notes or contact 40 mins after it was opened.

Horrible!

[pwrsurge]

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@renojim wrote:

You can try https://partnersuccess.roku.com , but I suspect the time was GMT and that's why they appeared to disappear early.  I'd be surprised if they did anything to help, but it's worth a shot.

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Actually, the issue was caused by Roku using the wrong date.  All 4 reminder emails they sent to developer accounts had 02-24-2022 as the expiration date but the channels were taken down 1 full day earlier on 02-23-2022.

I am in contact with Roku Parner Success and requested excalation of this issue in order to get it resolved.