Community discussions

[annieokla]

Has anyone else paid for games ( Wheel of Fortune, Galaga, Pacman) & they didn't get them? I have called, did a chat, went to support & still get no answers. These are $4.99 each. If they aren't going to support them then they should say so. 

[boogernose]

Somebody else recently posted this. I think you should let Roku know.

Roku does not upload or maintain these games Bandai-NAMECO does.

If theyre not maintaining their product then maybe they should be removed.

tell these guys @RokuDanny-R  or @RokuTannerD 

[RokuTannerD]

@annieokla  Thanks for reaching out here. Could you please provide a bit more information about the issue you are seeing when tryin to use the channels you mentioned? 

- How did you go about purchasing these game channels?

- What is the serial number from Settings>System>About of the Roku device that you used to purchase these game channels? 

With more information, we'd be happy to take a closer look and help get this sorted out for you.

Thanks,

Tanner

[Jlc24]

I had the same thing happen tonight.  I tried to add Wheel of Fortune (didn’t realize it was a game though!).  No cost was listed and it won’t let me add the “channel.”  Now I’ve been charge $4.99 for it.  How do I get rid of it and refunded?

[RokuDanny-R]

@Jlc24 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny