Community discussions

[Iona-D]

You have my special Kudo from me, RaccoonDad.  Although I doubt that anyone is actually "listening."

I'd at least like one Kudo for the effort. I am now with @Iona-D THE BANK IS CLOSED!!!!

[RaccoonDad]

Thanks @Iona-D,

  You are absolutely right!!!

[themole]

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@JJ458 wrote:

They know their phone lines will be blowing up with all the phone calls from very dissatisfied users. 

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Well all they have to do to prevent that is FIX THE PROBLEMS.

In the meantime, our only recourse is to blast them on social media and customer reviews (Amazon, Best Buy etc). They’ve given us no other option.

[themole]

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@atc98092 wrote:

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@alemoine1960 wrote:

Is there any way to actually speak to a real live person. I need to speak with someone about the problem I am having

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Perhaps if you can provide some detail, someone here might be able to assist. Need to know what the problem is, and what specific Roku model you have (not the name, the model number). If it's a billing issue, then yes you need to talk to Roku, and you reach them through this web site: https://support.roku.com/category/202683127

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All you have to do is visit the support forums to find dozens of descriptions of the problems. None of them have been fixed or even acknowledged. Stop pretending you care.

[atc98092]

@themole yes, the forum is filled with problems, but what specifically is your issue? I can't read your mind. Please answer what was asked above. Yes, we would like to try and help.

[alemoine1960]

Here is the Model #3920X

My Roku "flashes" & staticky. 

[themole]

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@atc98092 wrote:

@themole yes, the forum is filled with problems, but what specifically is your issue? I can't read your mind. Please answer what was asked above. Yes, we would like to try and help.

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See “audio issues playing files from usb Drive” in the forums. I’m not going to repeat it, as it’s been reported many times since the first request in April. The fact that you don’t appear to be aware of it, or have made no apparent progress in 6 months explains why Roku support is being relentlessly flamed.

And don’t bother to ask for my model/serial number or for a video sample because others have and they just wasted their time.

Your users are frustrated and pissed at the lack of support. You haven’t even acknowledged the problem or given any indication that you are working on it. For god’s sake the audio was working fine before V10 and now it’s trashed in 50% of my videos. How hard can it be to fix if it was ok before V10??

[themole]

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@atc98092 wrote:

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@alemoine1960 wrote:

Is there any way to actually speak to a real live person. I need to speak with someone about the problem I am having

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Perhaps if you can provide some detail, someone here might be able to assist. Need to know what the problem is, and what specific Roku model you have (not the name, the model number). If it's a billing issue, then yes you need to talk to Roku, and you reach them through this web site: https://support.roku.com/category/202683127

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From this response, it’s clear that Roku is more concerned with billing issues (i.e. getting your money) than tech support (fixing their mess)

Well I’m going to use their billing support one last time to cancel my service. They’ve made it way easier than getting tech support.

Anyone else interested?

[atc98092]

You keep talking to me like I work for Roku. I do not, and I don't see every post in the forum. I simply try to assist based on the knowledge that I have. I don't play media from the USB port, but I do use RMP to stream from a DLNA server. I encounter no audio issues. My DLNA server will convert unsupported codecs, but passes DD and DTS though without an issue. 

[Kodinaprilx5]

@Rraccoondad you got a kudos from me!