@musicbrain unless it specifically says next to someone's user name that they are a Roku employee, they are merely another user such as yourself. Some of us do our best to offer suggestions and advice that has been found to be valuable for others, but at times it does get tiresome when someone (and I'm not saying this is you, I haven't gone back to look at what you asked previously) continues to ask a question that has been answered multiple times over several threads.
Unfortunately, Roku has completely discontinued any telephone customer support. We don't know if it will resume once the pandemic settles down. I hope they do, as they aren't offering very good customer support at the moment. While they do have two Roku employees on this forum to moderate, they aren't technical support and are often restricted by Roku on what they can say and do. I appreciate them for what they can do, but Roku as a company needs to get their tech support beefed up significantly.
Dan
Roku Community Streaming Expert
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I am not a Roku employee, just another user.
