Community discussions

[atc98092]

@Cyndi89 

My response was the post above mine. I agree that if you ordered some hardware and haven't received it Roku needs to provide some assistance. 

[Cyndi89]

Oh I'm sorry I got an email lol saying I was replied to. 

[smellsworth]

I can not cancel the subscription because it is not in my name and the will not.

I did not authorize it.  If was in the TV and because I did not do a factory reset before putting in my info got stuck.

I told them all this and yes because I did not order it and could not access it I am due a refund. 

[Iona-D]

Check out my previous posts on this and similar topics.  I hate to repeat myself.

[jwaltb]

The Roku answer is bull. going there sets up an endless loop of no chat and no email.

[bera31]

II have a charge I dont recognize. $9.59

I want to return a device

[jonmaybell]

No phone support because of the situation.  Look online at support.roku.com.  Good luck!

[RokuMary-F]

Hi @bera31,

Thanks for your inquiry.

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. How to create or update the PIN for your Roku account

In regards to your accidental purchase, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

[Sammy0527]

Can you please also send me the customer service number? I have an unauthorized charge that I need to talk to a person about. I have tried the online support route and it is not what I need. I just need a number to call. Thank you so much. 

[Iona-D]

Hard to believe that is NO PHONE NUMBER ANYMORE.  And there probably never will be again.  Not even a chat option!