Community discussions

[Iona-D]

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@Glennc wrote:

Danny R. People want to talk to a live person. When are you going to get that through your thick skull. Another thing my earlier post when I posted Roku phone number, the phone number was edited out. Bad public relations

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News Flash.  I came to the conclusion there is no customer relations anymore.  One is more or less dependent on a third party manufactoter licensing Roku technology for any real assistance.  At least it seems like this to me.

[musicbrain]

You've hit it right.  They WON'T get it through their thick skulls.  Just email back and forth, and only if you are lucky will you get an intelligent response.

[Glennc]

Roku is not the only company to stop phone operations because of the pandemic. My biggest concern is that they will never resume phone support after the virus is over.

[ruthbueno]

Danny

the link you provide to get billing support requires an email account and password. My particular issue is that the email account is not mine - it appears to be the address of the person who set up the account for me (the Roku person on the phone). I cannot even get into my own account. I have numerous charges which I did not authorize and need to stop this. What is the solution.

[atc98092]

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@ruthbueno wrote:

Danny

the link you provide to get billing support requires an email account and password. My particular issue is that the email account is not mine - it appears to be the address of the person who set up the account for me (the Roku person on the phone). I cannot even get into my own account. I have numerous charges which I did not authorize and need to stop this. What is the solution.

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Roku does not set up user accounts for customers over the phone. You most likely contacted a scam support site, and they have control over your account. Send a private message to @RokuDanny-R with your account information and he can try to assist. This sort of discussion needs to be private, as you don't want your personal information posted here on a public forum. 

[RokuDanny-R]

@ruthbueno 

Thanks for the inquiry.

You can use the link I have provided your with your current account that you are using to access the Community to reach the Support team regarding your other account.

Thanks,
Danny

[Joe18]

What is your customer Support phone number so I can talk to some from Customer Support on the phone. 

[RokuDanny-R]

@Joe18 

Thanks for the post.

What is the issue that you are experiencing? 

With more information we will be able to assist you further.

Thanks,
Danny

[drbruce2]

To make it simple the kind people at Roku, who used to be very responsive have made the 1-800 number simple, and made it 1-800-We don't care

[Abrly]

Could I please get the customer service number!!!!!!??????