Community discussions

[brianjiang1411]

I want to remove my credit card on roku TV.but i foget my account use name and password

[musicbrain]

There's no one answering any phone number, not ONE of which can be found, on the lame excuse of the situation.   Other businesses have people working from home to support what, in Roku's case, often REQUIRES DIRECT PERSON TO PERSON dialogue.

There is absolutely no excuse for this ridiculous emailing back and forth, with those who read the emails not even responding to half or more of the questions asked of them.

Who wants to deal with a company like this?

[musicbrain]

The point is:  You DON'T help.  Or at least to any competent degree.  Nor should owners have to spend inordinate amounts of time explaining, in great detail, only to receive back a response, often a day later, that doesn't address half the issues.

I've posted about this in the past, but it doesn't seem to penetrate anyone at Roku.   

[RokuDanny-R]

@brianjiang1411 

Thanks for the clarification.

If you forgot your account username and password, look at the troubleshooting steps by provided by our Support page here: How do I access my Roku account if I forgot my email address or password?

If you still need further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[RokuDanny-R]

@musicbrain 

Thanks for the posts.

Please explain the issue you are experiencing so we can do our best to assist you further.

Without you stating your issue, we will not be able to aid you.

Thanks,
Danny

[brianjiang1411]

Thx Danny . I find the email address on my roku tv . but now the problem is i can't get my email password back . is there anyway to remove my Credit Card on Tv without login my roku account？

[Alaimaluloa1265]

I need to cancel my service 

[Alaimaluloa1265]

Trying to reach out Roku or hulu they been charge more and 10 times a month on my credit card what the **bleep** 

[RokuDanny-R · Accepted solution]

@brianjiang1411 @Alaimaluloa1265 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[musicbrain]

There is NO PHONE SERVICE.  So, you are misleading people who are asking what the PHONE number for support, telling them to go to support, when they will find nothing!!!!