Community discussions

[Serendipity77]

Can anyone please tell me what the customer service number is for Roku?  I am in the US.

And please don't tell me to go to https://support.roku.com/contactus.  I have been all over that sight and all over this sight trying to find issues for my problem.  I have also sent too many emails back and forth.  The useless sight listed above wouldn't even give me the option to send an email unless I lied and said that I had a billing issue.  I don't, my issue is with the functioning of my device.

I know that many people have posted before requesting a customer service number, but in reading the responses to their posts no number was ever given.  That's why I'm posting this now.  Why all the secrecy?

[Iona-D]

They don't want people to swamp the phone lines with questions that can be answered here.

Especially with the Pandemic changing the basic way of doing business -ike Call Centers.

I keep their Customer Phone Number in my own Phone's Contacts.  I will send it to you in your Private Message as I don't think Roku won't like me to post it publicly.  I doubt there is anyone picking up the phone there right now.

[ptyler10]

This tv is the worst product that i ever had I'm being charge for channels i cancel before the 30 days and i don't understand why i'm paying for roku channels and it a roku tv so being that i can;t speake with someone just cancel both r0ku and hulu so i won't get charge again next month

[KenM]

While I certainly understand 90% of their technical/installation support is a simple fix and can be handled with the customer reading the solution/solutions. However; sometimes a user may be a little more experienced (than just rebooting,re-installing-when all else fails reFORMAT.ha! -remember those days?) Anyway, there are issues that just require "talking" through the issue. Perhaps an issue is hard to explain, way too much verbiage to type etc...

I have installed 5 ROKU devices and starting 6th when I ran in to interesting configuration issue regarding Wi-Fi 6 and Wi-Fi 6 router. Would not think new ASUS router would be an issue...but it is...I won't bore you with details but setup with other routers, not issue, re-tried with ASUS (only Wi-Fi 6) and issue returns. See why speaking with an engineer would be important. Possibly saving them future issues as more customers begin upgrading to 6. Soo.. could I perhaps ask you for the number as well?

Many thanks for any and all assistance,

Ken

[atc98092]

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@KenM wrote:

While I certainly understand 90% of their technical/installation support is a simple fix and can be handled with the customer reading the solution/solutions. However; sometimes a user may be a little more experienced (than just rebooting,re-installing-when all else fails reFORMAT. ha! -remember those days?) Anyway, there are issues that just require "talking" through the issue. Perhaps an issue is hard to explain, way too much verbiage to type etc...

I have installed 5 ROKU devices and starting 6th when I ran in to interesting configuration issue regarding Wi-Fi 6 and Wi-Fi 6 router. Would not think new ASUS router would be an issue...but it is...I won't bore you with details but setup with other routers, not issue, re-tried with ASUS (only Wi-Fi 6) and issue returns. See why speaking with an engineer would be important. Possibly saving them future issues as more customers begin upgrading to 6. Soo.. could I perhaps ask you for the number as well?

Many thanks for any and all assistance,

Ken

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Speaking with an engineer would be of great assistance. But you'll never get an engineer on a support line for a general consumer product like this. Unfortunately, you'll only get some call center person that has a script to follow, and in many cases have no idea how the product actually works and have no personal tech experience at all. 

[GregM]

All you will get is a recording that says because of the situation, no one works there any more.

[musicbrain]

Iona,

I spent 20 minutes responding to you, and then I get "An unexpected error occurred" and my whole post was gone.  I should have CTRL+C so I'd have it.  I want to contact you, but I see no choice to do so.

If Roku can't have a working customer service/technical support line, it is pathetic.  There is no excuse.  Almost every business, including streaming channels, have live support.  Try HULU, or FUBO, or others and see they do.

[C_I]

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@Serendipity77 wrote:

Can anyone please tell me what the customer service number is for Roku?  I am in the US.

And please don't tell me to go to https://support.roku.com/contactus.  I have been all over that sight and all over this sight trying to find issues for my problem.  I have also sent too many emails back and forth.  The useless sight listed above wouldn't even give me the option to send an email unless I lied and said that I had a billing issue.  I don't, my issue is with the functioning of my device.

I know that many people have posted before requesting a customer service number, but in reading the responses to their posts no number was ever given.  That's why I'm posting this now.  Why all the secrecy?

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       Please note the following:

https://support.roku.com/article/360044876114

[brianjiang1411]

what's the customer support phone number

[RokuDanny-R]

@brianjiang1411 

Thanks for the post.

What is the issue you are experiencing?

With more information we will be able to assist you.

Thanks,
Danny