Community discussions

[RokuDanny-R]

@SusannT

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[SusannT]

S/N YG003E116524

[RokuDanny-R]

@SusannT

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[KL7MR]

I really needed to speak to somebody at Roku today so I called the number that was listed on my credit card statement only to find out that they do not allow their customers to speak to a human being. How absolutely disrespectful can you get? I don't know about the rest of you but I am ready to dump Roku right now as I will not tolerate a company that refuses to speak to its customers. In order to get here it has taken me close to 1/2 an hour in setting up an account and jumping through all the hoops that they have set-up. They have no problem taking my money every month but when I need them for even two minutes, they sit there and deflect and delay. Could they possibly be more disrespectful and hateful towards their customers? If they do not respond to this and do not have human beings answering the phone I will disconnect all service with Roku and I will never deal with them again. How much longer are we as consumers going to allow these disgusting corporations to sit there and treat us like dirt? Absolutely shameful. Roku should be run out of business.

[Strega]

Just wanted to mention that if you created a new Roku account to post this, then you now have (at least) 2 Roku accounts - the one you just created and the one(s) your Rokus were already attached to and billing through. (The Roku account can be found on each Roku via settings -> system -> about.)

If so, you might want to log into to the other account and check your subscriptions there.  They won't be on this new account.

[OwnerofDevices]

If I have a choice to not call a company that is always my first choice. I don't need to worry about poor phone line quality, the rep speaking in accent that I don't understand. Using a forum like this forum, email or chat with a rep are the preferred ways for most people. If I can take my time and write something down and be clear about my problem that will only help you in getting your problem fix by Roku faster.

[Iona-D]

Oh, oh a dirty little secret of not only Roku, but many other corporations are out of the closet even now strongly influenced by the post world of the Pandemic.   Customer Service has been relegated to nothingness.

Perhaps when people realized that the very inexpensive price range of all these wonder devices have an unanticipated side effect of mostly no one at the other end.  I learn not to expect too much post purchase of my own devices.  Then there is no let down or disappointment.  We are all on our own.

[DBDukes]

@KL7MR 

Or, if you have a billing concern, you could submit a billing issue on the Contact page and Roku will reach out to you.

[zesty2]

Unfortunately, Roku is not the only one that could experience this.  It is much better to email them or use their contact services. When dealing with concerns with everything, you will really need a lot of patience.

[Tigermac]

I have the same problem, I need to contact ROKU. I got an email about Paramount Plus, saying there is a billing problem, I brought up Paramount Plus and I could not gain access to it in order to find out what is going on with my billing. So because I have a ROKU and all my apps are under ROKU, I tried to get help from ROKU but did not see any way to do that? If you can be of any service on that, I would appreciate it. Thank you.