Although I agree with you, @andyross that Roku should get rid of the captcha, I'm not at all convinced @atc98092 that this error was a captcha issue because I was able to log into my Roku account using captcha just fine during that period of time, but when I tried to enter the community forum -- it would go back to the login page. I verified this today as I was again able to log into my Roku account, and even though the community forum said I had to log in after typing in the community URL in the same tab, the cookies worked when I clicked the log-in link (also would have worked had I refreshed the webpage) as I didn't have to log-in again. I use a private browser, which clears the cookies whenever I close the browser because I too dislike cookies unless they are of the chocolate chip variety 🙂, but this means I have to log in each and every time regardless if I tick that box that allows a user to remain logged in.
And @Strega2, pardon any ignorance on my part with what you posted, but I'm just curious since I'm always worried I'll write the wrong thing, which is then misinterpreted as going against the rules, and I end up being banned myself as what I thought happened when this issue was occurring due to me being paranoid about such instances: So was it just your community account that was banned, or was your entire Roku account banned due to perhaps violating TOS? Or worse, if you get banned from the community, does that also violate Roku's TOS, and that gets you banned from the account as well? Perhaps I should reread Roku's TOS if the answer is somewhere in there? Or instead, did you not use that Roku account for a very long time? Because then it could have been inactivated, and therefore, you would have had to create a new Roku account anyhow.
And if it wasn't due to an inactive account and was a full account ban, can you think back to what you did to violate Roku's TOS? I would be interested in knowing this so I (or we) don't repeat your alleged mistake.
If it was just a community ban, I would completely understand why you couldn't figure out why you were banned if you can't go back into the account to find the offending post. As I'm thinking that with the ban, all your posts and replies would have been deleted, so obviously, you can't go back and find what set this into motion. And that's just problematic because you didn't learn from what you allegedly did, and worse, no one really learned from your alleged mistake. As that could mean, history could have an unfortunate way of repeating itself by causing another user (like me, for instance) to be banned without knowing they did the same thing that you allegedly did. However, if it was a community ban, could you remember back to the last post you made or reply you did and find anything that may have been misinterpreted? I understand if you can't because I have trouble remembering the last thing I ate yesterday (oh, wait, it was a chocolate chip cookie 😁).
Another question I have (and this is pending on if it was just your community account that was banned and not your entire Roku account -- unless that's one and the same) is when you created a new community account, did you also have to create a new Roku account, or were you somehow able to create this by using your original Roku account?
I'm just speculating here because perhaps you absolutely knew for certain that your account was banned from receiving an email from Roku, but then I'm wondering if that was the case, why didn't they give you an explanation in that email? Unless that email ended up in your spam folder? As I should really reread Roku's TOS on this as well, but what I'm thinking is that perhaps a user is only allowed to have one community account on this forum or one Roku account, and in the act of creating this new account to inquire about your old account could have resulted with the ban. As perhaps before, it was just some error that needed to be fixed like what happened in this instance, or you simply used the wrong password too many times, which triggered a 24-hour lock-out. Unless you received some type of verification from Roku that you were banned, perhaps that's what happened.
And if that's the case, my advice, the next time something happens to either your Roku account or community account, such as if this situation occurs again and someone wants to know why, instead of creating a new account to inquire about the old account, to instead go on a different forum that also discusses the topic of Roku and post there as I nearly did to inquire why I couldn't log in to this forum on late Friday and most of Saturday. I don't think I can mention that forum on here because that may violate a rule, but a Google search would help you easily find it.
And on that note, I know cross-posting from another forum is frowned upon, and perhaps linking to another forum could equally be frowned upon, but does anyone know if it violates the rules by mentioning or linking to an unofficial Roku forum on this official Roku forum? Because it would be nice for people to know that such an unofficial forum exists, so when this issue occurs in the future or something like it, people could simply know to post to that unofficial forum to let users like me know that their account isn't the issue. As I had searched that forum and found nothing relating to this issue.
