On a side note I normally use Firefox but the private message page refuses to display properly (will create a separate post about that issue), so I tried signing into both Chrome and Edge and all the login page will do is reload itself. It won't sign me in. No issues with this in FF.
Already tried deleting cookies. No treasure there.
No issues with signing into my account. Just the Community.
Seems to be working correctly now. Was able to sign out and back in normally. What happened earlier I suspect was a cookie issue that's since been corrected.
All good now!
Oh, thank you for posting this, I thought I was banned or suspended for some reason, but I'm just paranoid in that regard. This issue has been going on since last night. I guess we can log in again since I was able to reply to your post unless you can click "post," log in, and even with this issue, the post still publishes. I'm thinking others were able to post since they ticked "remember me" and didn't log out. I also tried to use my phone with the Samsung browser to no avail. I could still log into my Roku account just fine.
Edit: All I know now is that I was able to log in by posting to your comment. Now I'll try to log in without posting and see if I can log in.
Edit: By using private browsing, I closed the browser, which deletes all cookies, I re-opened it, and was able to log back in, so hopefully, this is solved. (Using Edge browser.)
Roku had some sort of issue with their Captcha function on the login page yesterday. It seemed to have affected most, but not all of us. I was locked out for about 24 hours, only finally getting logged in about an hour ago.
They need to get rid of the Captcha. I doubt it does anything to help. In this age of AI, it's even more useless. Also need to get rid of using session cookies for the login.
I remember people talking about having to login multiple times, but I never saw this on my original account. Then (after years) that account was banned so I made a new account to ask if the ban of the previous one was intentional. Now this new account is 3 months old, and I still don’t know if I was intentionally banned, and I’ve never had to log into this one since the first time, either.
@andyross have to disagree with you on that one. Recaptcha is coded to detect whether a physical input was used (mouse or keyboard). AFAIK AI isn't capable of duplicating that.
In any event, the login page in Chrome (haven't checked Edge yet) is still misbehaving. Now it's loading the page that says it's redirecting back to Community but the page just sits there with its spinning purple circle and never loads anything at all.
I AM however, after attempting to log in, able to go click the Roku home link from there, go go Community under Support at the home page footer, and that loads the Community page which still says I have to sign in but clicking sign in actually signs me in. So something still needs fixing but at least I can get in on Chrome now. This may have worked yesterday as well but I didn't try it then. Since Edge uses the same Chromium engine I'm not going to bother testing and assume the same behavior can be expected there.
I use Chrome, and not having any further login problems. It was just that 24 hour period, and I couldn't log in on any browser on any device. Even on a cell phone that wasn't connected to my network, so absolutely nothing on my end was the problem.
Although I agree with you, @andyross that Roku should get rid of the captcha, I'm not at all convinced @atc98092 that this error was a captcha issue because I was able to log into my Roku account using captcha just fine during that period of time, but when I tried to enter the community forum -- it would go back to the login page. I verified this today as I was again able to log into my Roku account, and even though the community forum said I had to log in after typing in the community URL in the same tab, the cookies worked when I clicked the log-in link (also would have worked had I refreshed the webpage) as I didn't have to log-in again. I use a private browser, which clears the cookies whenever I close the browser because I too dislike cookies unless they are of the chocolate chip variety 🙂, but this means I have to log in each and every time regardless if I tick that box that allows a user to remain logged in.
And @Strega2, pardon any ignorance on my part with what you posted, but I'm just curious since I'm always worried I'll write the wrong thing, which is then misinterpreted as going against the rules, and I end up being banned myself as what I thought happened when this issue was occurring due to me being paranoid about such instances: So was it just your community account that was banned, or was your entire Roku account banned due to perhaps violating TOS? Or worse, if you get banned from the community, does that also violate Roku's TOS, and that gets you banned from the account as well? Perhaps I should reread Roku's TOS if the answer is somewhere in there? Or instead, did you not use that Roku account for a very long time? Because then it could have been inactivated, and therefore, you would have had to create a new Roku account anyhow.
And if it wasn't due to an inactive account and was a full account ban, can you think back to what you did to violate Roku's TOS? I would be interested in knowing this so I (or we) don't repeat your alleged mistake.
If it was just a community ban, I would completely understand why you couldn't figure out why you were banned if you can't go back into the account to find the offending post. As I'm thinking that with the ban, all your posts and replies would have been deleted, so obviously, you can't go back and find what set this into motion. And that's just problematic because you didn't learn from what you allegedly did, and worse, no one really learned from your alleged mistake. As that could mean, history could have an unfortunate way of repeating itself by causing another user (like me, for instance) to be banned without knowing they did the same thing that you allegedly did. However, if it was a community ban, could you remember back to the last post you made or reply you did and find anything that may have been misinterpreted? I understand if you can't because I have trouble remembering the last thing I ate yesterday (oh, wait, it was a chocolate chip cookie 😁).
Another question I have (and this is pending on if it was just your community account that was banned and not your entire Roku account -- unless that's one and the same) is when you created a new community account, did you also have to create a new Roku account, or were you somehow able to create this by using your original Roku account?
I'm just speculating here because perhaps you absolutely knew for certain that your account was banned from receiving an email from Roku, but then I'm wondering if that was the case, why didn't they give you an explanation in that email? Unless that email ended up in your spam folder? As I should really reread Roku's TOS on this as well, but what I'm thinking is that perhaps a user is only allowed to have one community account on this forum or one Roku account, and in the act of creating this new account to inquire about your old account could have resulted with the ban. As perhaps before, it was just some error that needed to be fixed like what happened in this instance, or you simply used the wrong password too many times, which triggered a 24-hour lock-out. Unless you received some type of verification from Roku that you were banned, perhaps that's what happened.
And if that's the case, my advice, the next time something happens to either your Roku account or community account, such as if this situation occurs again and someone wants to know why, instead of creating a new account to inquire about the old account, to instead go on a different forum that also discusses the topic of Roku and post there as I nearly did to inquire why I couldn't log in to this forum on late Friday and most of Saturday. I don't think I can mention that forum on here because that may violate a rule, but a Google search would help you easily find it.
And on that note, I know cross-posting from another forum is frowned upon, and perhaps linking to another forum could equally be frowned upon, but does anyone know if it violates the rules by mentioning or linking to an unofficial Roku forum on this official Roku forum? Because it would be nice for people to know that such an unofficial forum exists, so when this issue occurs in the future or something like it, people could simply know to post to that unofficial forum to let users like me know that their account isn't the issue. As I had searched that forum and found nothing relating to this issue.
The reason I feel it was a Captcha issue is that Roku has different levels of user accounts here. With the higher user levels, they have the option to tell Captcha to not require the image matching to prove the user isn't AI. This has been hit or miss since they enabled it for the Community Experts. I think that function is what had failed, not the Captcha function in general.
It was my community account that was banned. One day I just got a big red – “You have been banned” message upon visiting the forum. It didn’t even allow viewing the forum – which is weird because all the banned person has to do is log out to get the viewing back.
I used to report 5-10 spams a day, and I assume that either annoyed someone or I was just collateral damage, ie: some mod got confused as to which account to press the ban button on. I assume I hadn’t done anything wrong, in fact they had offered the “community expert” thing on multiple occasions. Unless repeatedly turning it down is a banable offense! 😀 I just didn't like some of the terms and am busy with family issues.
So I just created another Roku account, to create another community account so I could ask some mods if anyone meant to do that. There was no answer, so I now just post under the new account and I no longer report spams.
I don’t know why it is that I have only had to log into each of my community accounts once, and others are made to log in daily. Especially since this feature has followed me to a new account.