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Reel Rookie

Trying to return a faulty Roku Streaming Stick +

I contacted customer support over a week ago because my Roku stick stopped working overnight.  I unplugged it, tried plugging it into another TV and tried to reset it, but nothing resolved the issue.  The agent said that because it is still under guarantee, I could return it.  He said he would forward my details to the warehouse, who would email me with information about where to return the stick.  The warehouse has not contacted me and there is no way for me to get in touch with them.  If they don't get in touch soon, it is likely that I may be without the stick until the New Year!

Will someone at Roku please let me what the process and timescale is for returning a faulty item?

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Retired Moderator

Re: Trying to return a faulty Roku Streaming Stick +


Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.



Danny R.
Roku Community Moderator
Reel Rookie

Re: Trying to return a faulty Roku Streaming Stick +

Thank you. I look forward to hearing from them soon.

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