Community discussions

[JoPenn131]

Thank you, Danny.

[Glennc]

Why are you thanking Danny. Roku is the problem that their is no phone support.

[Brutus66]

Will purchase a fire stick remote listed not even 6 months!  No customer service or support!  Roku should close their doors!!!

[HDMIGuy]

Sign in on your phone or computer.  Go the support, choose setup and troubleshooting.  Scroll to the bottom of the page and select Agent Support.  Follow the prompts.  If the remote is less than six months old they will replace the remote.  

[Tivoburkee]

If its truly a Fire Stick remote, Roku will not replace it. 🙂

[atc98092]

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@Brutus66 wrote:

Will purchase a fire stick remote listed not even 6 months!  No customer service or support!  Roku should close their doors!!!

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What exactly is your problem? What you've posted doesn't seem to mention anything. 

[ej48]

Roku Danny he's asking for phone response don't

you get it 

[ej48]

Buggernose that's all you give is lip service

[Kyrie3175]

As far as I can tell worst customer service ever.  How can anyone get a problem solved?

[StreamerUser]

Roku chat or email (telephone support disabled since the onset of the pandemic):

https://support.roku.com/contactus/contact-options   (choose setup/ultra/other/need more help)

or message @RokuDanny-R