Community discussions

[Mariela]

No one available to Roku to answer a customer’s question. Unacceptable. The situation or not they have to have someone who can get back to their customers. Who is running this business???? They are still making money and getting paid but no one available. So ridiculous. Not ok.

[RokuDanny-R]

@Mariela 

Thanks for the post.

Can you please let us know what the issue is that you are experiencing?

With more information, we will be able to assist you further.

Thanks,
Danny

[boogernose]

Yeah, spit it out toots.

[Cheech22]

Danny I need help!

[Cheech22]

I need help from a roku employee 

[boogernose]

Why wouldnt you post the problem you are having here?

That way theyll have a clue.

[Cheech22]

Because I tried several times....several....got tired of typing for no avail....so here goes....i was charged for Crave which I am already a sub....then roku applied 2 charges for Crave in may....my account for over $60 was paid for a sub that is $20....

[RokuDanny-R]

@Cheech22 

Thanks for the information.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[tdshort01]

Today is 6/19/20.. I have BEEN trying Customer Support but there are NO blogs or forums to answer my question!! I have left 5 messages with the ROKU main # (408.556.9391) for 3 weeks now and no one calls me back.. 😞

I have an email that was sent from my ROKU stick to upgrade to the new ROKU Express+ for $15.00 but when I click the link it says the ROKU Express+ is $39.99 and when I check out there is no discount applied to my purchase.. At the bottom of the email it says the offer expires 6/30/20 and I've been trying to get ahold of you for a month now and I'm running out of time to purchase this ROKU device

I agree with the original poster, Mariela.. situation or not you have TERRIBLE customer service!!

[RokuDanny-R]

@tdshort01 

Thanks for the post.

Have you logged into your account online and checked roku.com/upgrade for the promotion?

If you are still unable to resolve the issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny