Community discussions

[Iona-D]

Why just verbally complain?  This sort of bad behavior should be not only pointed out, but offer a tangible real life solution.  This is the direction any company with their eyes to the future should go:

This Is The Ideal Way Most People Would Like To Contact You, Roku

https://community.roku.com/t5/Community-Discussions/This-Is-The-Ideal-Way-Most-People-Would-Like-To-...

I just activated another TracFone feature flip phone today.  All I can say is with the now 2 phones and the present and future plans that I have/will purchase, TracFone will stay in business for a long time.  Could Roku follow suit?  We shall see..........

[Strega]

I believe Tracfone has been losing customers since 2010.  They were just bought by Verizon, so that may change something. (For better or worse, I don't know - lots of times big companies seem to buy little cheaper companies just to get rid of them.)

[Iona-D]

You're right.  I hope this does not come to pass as I was a bit, well, desperate, in not only buying a feature phone that is under 50 dollars, but finding ones that accept 4g/4gLTE as the great phaseout to 5g is occurring right now and additional funding via by rising prices and fees has occured with the Big 3 carriers.  Whatever happens to TracFone or similar companies is not what I experienced during my contacting their own Phone Center/Chat Lines.  It was being handled in real time as fast as I was.  The new phone was needed that morning and it was accomplished.  

I wanted to let all of you- as well as Roku-see for yourselves one successful encounter could do so much.

All is needed is just look at my mother able to connect independently with her own phone. Just click/tap on the link & see!  Everything (phone & minutes) was below cost @$50.00 along with excellent customer support in real time!  That is a successful business model if I ever saw one!

[whomeqqqq]

are the others really any better

my experience is that all computer based stuff is full of bugs and is annoying

[streaming_fan]

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@optikhog wrote:

I have 4 devices with 9.3 and zero problems.

Don't fall victim to board fallibility, thinking that because a few people have issues, they must be widespread. People do not check in to tell you they are not having problems unless prompted.

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Yes, people with trouble will post here, but people who are not having any trouble will not post anything. 

We have Roku Ultra running OS 10.5 and zero problems.  Actually, to the contrary of the original post, we are loving our Roku and loving the updates in 10.5 such as new live TV option in the main menu.  Thanks, Roku.

[mebrezin]

DISAGREE!!.  The two Roku I have work in my house.  But they would not work in two Marriots.  I did follow the hotel and dorm instruction.  I got an Amazon stick and it worked.  I tried calling Roku but they just sent me to these community pages.  You want a stick you can use somewhere besides your house.  Do you work for Roku?

[tremblyj]

I had Error 42 on a new Roku Premiere and on two existing RCA Roku TV's when launching the Disney Plus app.  Disney Plus was launching OK on Android phones, on iPhones, and on Amazon Fire TV Sticks.

After talking to a Roku Support rep and six Disney Plus Support reps and getting nowhere, I discovered that our Roku TV's were launching Disney Plus OK while connected to a secondary WiFi router that is connected to one of the main router's Ethernet ports using a pair of D-Link AV Powerline modules.  When I connected the Premiere to that secondary WiFi router, it too started to launch Disney Plus OK.

I then remembered that, two years ago due to a system-wide ISP DNS problem, I had set my internet router's DNS setting to manual, setting the primary to the main ISP DNS server and the secondary to Google's 8.8.8.8 public DNS server.  Once I set the DNS setting back to AUTO, all Roku devices could launch Disney Plus OK from the main internet router.

Without a secondary WiFi router to try this on, one could setup a WiFi hotspot on their cellphone that has a data plan and, temporarily, connect their Roku device to it and see if it works with that internet link.  If so, the problem is not Roku's and it is not Disney's.  Call your ISP's Tech Support line and explain what you have found so that they can lead you through checking your internet router's settings to get the Roku device(s) launching Disney Plus without that dreaded Error 42 - "check that your internet connection is working properly".

[Summit1]

I just bought and installed an Express 4K+; so far it is good, although it gave me a bit of a problem accessing one of my subscribed services (Paramount+). I spoke with a woman from Roku and got nowhere. She advised me to contact Paramount+, which I then did, and was advised to contact Roku support. Back to Roku support and a different representative, and the problem was solved... this guy knew his stuff and we worked through the problem within a few minutes (I learned a few things, too. 🙂 ).