Community discussions

[imeggman]

9.3 seems to be a complete disaster at this point.  There is a plethora of problems being reported affecting everything from audio, to wifi, to tv shut offs, etc.  

[Grog13]

Sounds like the only fix is to throw-out the device & go back to cable.  I hate the cost & limitations of cable but at least it works.  I refuse to buy a "new" device from a company who apparently relies on product planned obsolescence to generate sales... especially when they create the obsolescence at will via poorly vetted software updates.

[optikhog]

I have 4 devices with 9.3 and zero problems.

Don't fall victim to board fallibility, thinking that because a few people have issues, they must be widespread. People do not check in to tell you they are not having problems unless prompted.

[Grog13]

OK, but what is the solution?

[optikhog]

What model # do you have? Did you actually try to reach Roku support via the web page with your questions?

Since none of us are at your house, we can offer suggestions if you provide more details.

[Grog13]

I have the Roku Premiere model 3920R.  I couldn't find a link to Roku support (live) but I have sent a PM to Danny @ Roku who seems to have been working on this problem with other people in community... have not received a reply yet.  Of course, I have gone through all the recommended fixes on the support page.  I wasn't able to try the update revision to 9.2 because I had already tried the factory reset so I can't get to the home page now.

[imeggman]

It's not victimhood to read that a whole bunch of other people, who have never had such problems before, are now having very similar problems that I am having, that only started after the update.  

This is a very real situation for many people right now after this update.  

[optikhog]

If Danny is involved, then you'll have your answer directly from the source (since he is a Roku employee) and have no real need for the community.  Hopefully they are able to help you.

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@imeggman wrote:

It's not victimhood to read that a whole bunch of other people, who have never had such problems before, are now having very similar problems that I am having, that only started after the update.  

Did I (or someone else) say that anyone here was claiming "victimhood"?  My point was simply that assigning blame to an update based on the complaints of a very small swath of users having issues can be a rabbit hole.

[Grog13]

Thanks for your comments, Danny has responded & forwarded my issue to their support team.  I hope they can solve the problem... it's been a great device until now.  My frustration has been with the difficulty to contact Roku, not with the product itself.

Thanks again.

[honkwomp54]

I am moving off the platform because of this HBO max snafu.  Roku is the big gun around, and they act like it
I went to roku because at the time, the Fire did not have Youtube.  That issue is solved and I am going back to the Fire, it worked great, it was infinitely changeable and open, and the **bleep** thing had a browser