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Reneedec68
Newbie
‎06-23-2020 11:31 PM

Thanks Roku Going To Firestick

This is the WORST thing I ever purchased! It works when it decides to and drives you insane trying to get it to work!! Thank God I have a Firestick. I'm giving my Roku away for only shipping charges! 

Reply
57 REPLIES 57
f1sher
Newbie
‎06-20-2020 09:39 AM

complaint

Bought a new one and spent hours trying to install. Never could. Absolutely awful product. Anyone who buys this junk is asking for trouble.

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f1sher
Newbie
‎06-20-2020 09:42 AM

Re: complaint

Truly a junky product

Reply
boogernose
Roku Guru
‎06-24-2020 12:02 AM

Re: Roku

Roku's as all things Tech take a certain amount of wherewithal and competence.

If one is up to it Roku's are very fulfilling. Some if not most NEVER have problems.

Your frustration is duly noted. Glad we could be of help.

---A problem clearly stated is a problem half solved---.
Reply
makaiguy
Community Streaming Expert
‎06-24-2020 04:47 AM

Re: Roku

Be sure to do yourself and the next guy a favor and do a factory reset on the Roku before giving it away.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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KRoach
Newbie
‎06-24-2020 10:38 AM

Roku

How do you survive without Customer service over the phone. What a bull**bleep** company that blames the situation for inadequate service.

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jeffrok
Roku Guru
‎06-24-2020 05:30 PM

Re: Roku

I've owned Rokus since 2008.

 

"Difficult to setup" has never been a way I'd describe them. 

Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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optikhog
Roku Guru
‎06-24-2020 06:34 PM

Re: Roku

@KRoach wrote:

How do you survive without Customer service over the phone. What a bull**bleep** company that blames the situation for inadequate service.

Because Amazon offers you phone support for your firestick? Come on, you're just trolling now.

Reply
boogernose
Roku Guru
‎06-25-2020 05:10 PM

Re: Roku

@KRoach  @Reneedec68  @f1sher 

Why you wouldnt simply outline your problem here and allow us to try and help

is beyond me.

You can sit there and tell us what a bunch of doodoo's we are or you can outline your problem.

What do you suppose this forum is for?

---A problem clearly stated is a problem half solved---.
Reply
Grog13
Channel Surfer
‎06-29-2020 07:11 PM

Re: Roku

I understand their frustration... yes, the device is easy to install & use until update 9.3 which has rendered the device unusable because it connotes find & connect to a home wi-fi network.  I've tried everything including the factory reset & all I've accomplished is to have my account now show no linked devices.  Of course I'm still being billed for premium services I can't access. I reputable company would work harder to satisfy their customers.

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