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Emissary35
Roku Guru
‎06-29-2020 12:14 AM

Roku Website Not Correctly Showing All Roku Players Linked To My Account

When I go to "https://community.roku.com/" while logged into my account it shows the Roku devices linked to my account, along with their names and model numbers accompanied by an image of what each of them look like.

 

However the devices shown are not all correct. I recently unlinked a Roku 2 from my account yet it is still showing, I recently added a Roku Express+ to my account 11 days ago and it is still not showing. I have two Roku HD's linked to my account but it is only showing one of them.

 

Why are two of my Roku devices not showing up (Roku HD, Roku Express+) and why is one device that I removed (Roku 2) still showing?

 

Can someone fix this glitch and get it to show accurately all Roku devices linked to my account?

 

Thanks!

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RokuDanny-R
Retired Moderator
‎06-30-2020 12:51 PM

Re: Roku Website Not Correctly Showing All Roku Players Linked To My Account

@Emissary35 

Thanks for letting us know about the issue.

We will inform the appropriate team regarding this issue. 

For the most updated information regarding the linked devices to your account we recommend logging into your Roku account online at my.roku.com and viewing your currently linked devices.


Thanks,
Danny

Danny R.
Roku Community Moderator
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