Community discussions

[Gary-94080]

@Anonymous 

https://community.roku.com/t5/Community-Discussions/Please-Stop-Trashing-Roku/m-p/704214/highlight/true#M22256

I didn't reply to the earlier post because there was just no point in doing so. 

I didn't feel like an idiot for my posts, but I was shocked that Roku would allow a reply like that.

since you resurrected it I will respond to you.  I have a "high end" unit an Ultra although it is an older model.  the primary reason I got it was at the time it was the only option for Xfinity Stream.  the only other reason I was using the Roku was for streaming music from my NAS.  I was pleased to find that while streaming music I got the fish tank screensaver.  something peasant to see from time to time as I am reading or on the computer.  Roku "upgrades" to the OS and Media Player has a bug in it and now will only play two audio files then it stops.  currently the "official" Roku recommendation is don't use the screensaver.  this has been broken for over a year.  I have not had any problems with Xfinity Stream so my posts have been mostly about the RMP.  so that is the background.

I am not a heavy user of Roku so I would not have much to offer others that come here seeking help.  the only reason I came to the forum in the first place was to find out what was happening with the RMP/screensaver issue.  and it is not my job to be customer support for Roku.

[boogernose]

in defense of Roku.

I have an Ultra ( my second) and experience no real problems as suggested by the many posts.

I just dont and never have really..

I use it regularly.

I have a fast unbundled net connection.

Obviously most people dont have problems they cant iron out.

How can we help you be nice contrite and humble.

[StreamerUser]

---

@Anonymous wrote:

Also, to be clear, I don't own a low end model. I have all Streaming Stick+s for traveling and Utras for my house.  I'm not "venting", I'm saying that they should be more transparent with the limitations of a specific model.  I don't think it is incumbent on the buyer to know they are getting fewer features than actually advertised for the device, because it is a model of a lower price point.  No one expects feature parity across price points, but if they are going to have a feature matrix, list ALL of the limitations.  It looks like the express has a Disney+ button.  That is disingenuous if it is feature limited to not run Disney+.

---

Expecting Roku to better document model differences is perfectly legitimate - they should.   Feature comparison charts should be exhaustive and up-to-date with ALL currently supported models.

That being said, its not clear what "Express" you are referring to - there have been and are many different Express models over the years.

I can say that the Disney+ app is one one of the least model-restrictive apps for a more recent app/service: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e

Essentially, it runs on all models from 2013+ - every Express model is from 2016 or later, and they all run Disney+, so its not clear what you are referring to or claiming here.

The Disney+ app does have geographic restrictions, but thats not on Roku - thats on Disney+ for not enabling the app in locations that do have Disney+ service, and the buyer for not verifying the Roku Disney+ app is available in their country/region.

[Nancy06]

It was not my intent to vent on you. I am just trying to get Roku to own up to their problems with customer service and do something about them. 

[boogernose]

its a tiny bit of a sales job just like everything else grow up.

[hackztor]

When it seems every firmware breaks something else that is not good. Where is the quality control? What is more important than even that is most times you cannot even go back to the last version that worked for you. How hard is it to allow temporary go back to an older OS in a menu, say for 3 months. Gives roku time to fix issues and customers can go back to enjoying things working. Some of the issues impact ability to watch material which is downright bad since that is the main reason to use a device like a roku.

[OwnerofDevices]

The overwhelming number of owners, lets say 99.9% of the users can just enjoy their Roku products. I have 5 devices and can for the most part just enjoy my devices. There are times that the only thing that I ever need to do is occasionally restart my devices to fix a problem. 

[boogernose]

@OwnerofDevices 

yeah ya need to be a little tech savvy I suppose.....

but no major problems here after 4 Roku's.

I use Ethernet always less problematic.

[OwnerofDevices]

At the moment I am 100% wireless on my devices. No, problems with buffering or weak signal do to a long distance from the router.  

[GoHawks]

I am not going to stop "trashing" any company that knowingly puts out faulty products or service or both no matter where the company is located or what it is they do or make.