Community discussions

[GoHawks]

 If as little as 1% percent of Roku devices are a problem then Roku is doing a great job

Wow, I certainly hope you aren't a surgeon. My numbers are great, only one person died !

[OwnerofDevices]

You are making a bad comparison. People and Roku devices are not the same. As for bad surgeon's they have malpractice insurance in case you are hurt or die during surgery. Roku and it's TV makers have a warranty if something goes wrong.   

[rokünt]

Normally I might agree but when Roku operates a disability unfriendly device and website, then **bleep** right I am going to get in their face about it as I HAVE TO LIVE WITH IT 

[themole]

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@atc98092 wrote: 

One of the major issues is people are constantly blaming Roku for issues with the channels/apps. With the exception of Roku Media Player and The Roku Channel, Roku themselves do not produce or support the channels we use on the devices. Roku cannot fix what they did not create and have no ability to even look at the coding.

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I understand that Roku did not create the third party apps, but:

1) It’s in their best interest to reach out to the 3rd party vendors to make them aware of and problems and help them fix it.

2) You are assuming these problems were not caused by a firmware update. All you have to do is browse the support forums to see all the customer grief caused by V10 firmware.

3) You will also notice that a lot of the complaints are not app related, but core Roku problems. A good example is the Roku media player sound problem. It worked fine until firmware V10 broke it. MANY videos have become unwatchable, and they have the nerve to suggest we re-encode them! People have been trying to get it fixed since April (almost 6 months!) and Roku support has either ignored it or stalled by repeatedly asking for the same things (model #, serial # and a sample file) It was even suggested that it was somehow the customers’ fault! How? Roku pushed a firmware update and it broke the media player.

COME ON - the thing was working fine. Then ROKU broke it. Not a 3rd party vendor. 

They have been ignoring this WAY too long.  So the trashing will continue until something is done. Here and on Social media and review sites. Want to prevent that? FIX IT!!!

Roku has given us no other choice.

[themole]

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@boogernose wrote:

Can you explain to us why this Forum is inadequate?

If you cant clearly post your problem herein where you can take your time youre going to

sound foolish on the phone. Where it would be a waste of time.

All Tech problems from top to bottom are resolved online.

You, like most people with problems are simply impatient.

Overall most people never have serious problems at all. I am of the mind that those that feel

the need to be baby walked over the phone really arent up to the task of Tech at all.

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Typical response of an arrogant fanboy.

“Can you explain to us why this Forum is inadequate?

If you cant clearly post your problem herein where you can take your time youre going to

sound foolish on the phone. Where it would be a waste of time.

All Tech problems from top to bottom are resolved online.”

How about the media player sound problem that happened in firmware update 10? Check the forums for “audio issues playing files from usb Drive” and then tell me the problem hasn’t been clearly described or that “all tech problems from top to bottom are resolved online”

This problem was first reported in April (almost 6 months ago) and there has been no resolution or even any indication that they acknowledge the problem or are working on it. Media player sound playback was clearly broken by ROKU in V10 and only they can fix it. But they won’t so expect the bad reviews and trashing to keep coming.

[ABlasi]

To all of you who do this. You try working in customer service!!!! Maybe you are not the only one with said issue. Gathering information and try to figure out the best way to fix the issue. Solutions don't just magically come about. 

Not to mention staffing shortages every where. You are probably the same people who yell at restaurant workers because two people are trying to do the work of five!

[Iona-D]

You got it so accurate.  It's going way beyond any of this here.👍

Right On!!!!!!👍

[LordEvyl]

Tell that to someone who has not had any issues with his Roku TV until today, and I still can't get the thing working. I purchased my Sanyo Smart TV only two years ago, and it's crashing every channel and refuses to even update every time press update system. It even asks me EVERY TIME I connect to my internet if I'm at home or in a dorm. I've NEVER had that come up on my screen ever except for when I FIRST PURCHASED the TV when I was setting the thing up. Now it refuses to let me into ANYTHING at all. Also i've been using the SAME internet connection and ip address for over 8 years

YouTube: CRASHES

NetFlix: CRASHES

Tubi: CRASHES

I even tried to UNINSTALL something, and it won't even let me

Tried to update the system: refuses to update

I even reset my internet connection and I still got prompted if I was in a dorm or at home, despite the fact that I've been using the same IP address and Internet connection for OVER 8 years and only purchased the TV 2 and half years ago

[OwnerofDevices]

A lot of issues can be fix with a simple restart of your TV. Especially, issues that you are experiencing with channels.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             

[LordEvyl]

Which I done three times, and my aps still crash, and it still asks me EVERY time I try to even connect to the internet if I'm using from my home or in a dorm...it should NOT ask that EVERY TIME. I also get error code 3 every time i try to update my device. None of my screensavers work, etc.