Community discussions

[TimmyP]

People dont code updates specifically for your device. The file that is flashed to your device is the same update file that everyone else uses. The problem is on your end, not theirs.

This is pretty universal knowledge so you may wanna hang on to it.

[therightstuff]

@TimmyP  "The problem is on your end, not theirs." - and that right there, ladies and gentlemen of the jury, is the true problem with Roku. The customer is not the primary concern. not for the devs and not for the company. I'm a software engineer, and I would be absolutely mortified if I read that someone had suggested something like this on behalf of my company.

[markgeorg1234]

I agree with that!! I just turned on my Roku and the screen popped up letting me know that these great new features are now available with this new update. Well great but that update also logged me out of all of my streaming apps so now I’ve got to go log back into all of them. Minor inconvenience but still, a warning would’ve been nice.

[OwnerofDevices]

I saw the screen too yesterday, but the update did not log me out of a single channel. 

[TimmyP]

Im sorry therightstuff, did you misread my comment? Did I misrepresent myself? I dont work for Roku, and I would think that as a fellow software developer, you would EASILY understand that firmware updates are not "customized" for someones broken Roku.

I question your credibility or even if you are telling the truth about yourself. Let me educate you: firmware updates are rigorously tested because they are sent to every single device. Thus, when an end user has a problem with the flash there are TWO scenarios that exist:

1. Power went out during flash, and stick is now bricked. Very uncommon but it can happen to any device that has firmware.

2. The users stick is already dead. This is the most likely scenario if the firmware update wouldnt flash on HIS\HER stick, but all the millions of others that are perfectly fine.

Again, These are the ONLY 2 scenarios that can exist with a problematic firmware update. Again, MILLIONS of other people have flashed the exact same file down to the md5 hash with no problems. Thus, USER ERROR. The problem lies with the stick that wont flash, obliviously.

I dont know what kind of engineer or developer you are, but this is the most common sense thing I cant believe I even had to say it.

Might I give you some advice? Dont open your mouth about things you know nothing about.

[themole]

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@TimmyP wrote:

Im sorry therightstuff, did you misread my comment? Did I misrepresent myself? I dont work for Roku, and I would think that as a fellow software developer, you would EASILY understand that firmware updates are not "customized" for someones broken Roku.

I question your credibility or even if you are telling the truth about yourself. Let me educate you: firmware updates are rigorously tested because they are sent to every single device. Thus, when an end user has a problem with the flash there are TWO scenarios that exist:

1. Power went out during flash, and stick is now bricked. Very uncommon but it can happen to any device that has firmware.

2. The users stick is already dead. This is the most likely scenario if the firmware update wouldnt flash on HIS\HER stick, but all the millions of others that are perfectly fine.

Again, These are the ONLY 2 scenarios that can exist with a problematic firmware update. Again, MILLIONS of other people have flashed the exact same file down to the md5 hash with no problems. Thus, USER ERROR. The problem lies with the stick that wont flash, obliviously.

I dont know what kind of engineer or developer you are, but this is the most common sense thing I cant believe I even had to say it.

Might I give you some advice? Dont open your mouth about things you know nothing about.

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So a device that worked fine before, and is now **bleep** after a firmware update is the users' fault.

Why didn't I think of that?

Because it's stupid, that's why.

[themole]

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@therightstuff wrote:

@TimmyP  "The problem is on your end, not theirs." - and that right there, ladies and gentlemen of the jury, is the true problem with Roku. The customer is not the primary concern. not for the devs and not for the company. I'm a software engineer, and I would be absolutely mortified if I read that someone had suggested something like this on behalf of my company.

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@therightstuff claims he doesn't work for ROKU. (if I worked for them I wouldn't admit it) Then his technical advice is worthless without knowing the inner workings of the devices. All the problems in the last few updates can only be traced back to the developers, not the users. His implication is that the people having problems caused it themselves. So all these people experienced power failures, or their device became defective at the moment of the update? That's some coincidence.

[atc98092]

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@themole wrote:

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So a device that worked fine before, and is now **bleep** after a firmware update is the users' fault.

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I don't believe he was blaming the user. Simply pointing out the problem would appear to be with the specific device.

Unfortunately, electronic devices can and do fail during software updates, sometimes because of a flaw in the software and sometimes there's something in the hardware that decides to quit at the same time. I had a computer that suffered a hard drive failure, but when I put a new drive in it wouldn't even boot. The power supply decided to up and die at exactly the same time, even though it had given no indication it was going. Replaced the power supply, and now all is well again.

With devices like a Roku (or Fire TV, Apple TV or Shield), if something fails internally, it's not feasible for the user to repair. The parts aren't available, there's no real way to troubleshoot the issue, and for the cost of the device it's simply not worth the effort. I hate throwing things away when they fail like that, but sometimes there's just nothing else to do.

Depending on the age of the Roku device, they seem to be very good with warranty replacement. I suggest the user explore that possibility. 

[TimmyP]

Lol I enjoy full Android TV on my rooted Fire Stick, the only reason I am here is because Roku is integrated into my tv, and I posted in this thread once before trying to explain the digital sound situation.

You people deserve all the problems you have. Could not be more clear. You are not listening. You are not ACQUIRING new information for yourselves; aka LEARNING. So suffer.

Enjoy your Apple phones and ipads

[markgeorg1234]

Interesting. Well, like I said it was a minor inconvenience, just wondering if that was expected behavior.