Community discussions

[pscarbor]

Hi Dan,

I pre-ordered Starlink yesterday during one of the thirty second windows when my Suddenlink connection was up. They said mid to late 2021.

Hope it works - but in any case I doubt it will be worse than what I have now.

[wiffle]

You can contact a support representative at (816) 272-8106. They are very efficient and polite.

[lowe2f]

My Feed Won't Load! I have Restarted the system and even Unplugged it and it still won't load!!

[Tylerbrann2014]

How do I find out what 2channels i subscribe to?

[RokuMary-F · Accepted solution]

Hi @Tylerbrann2014,

Thanks for posting in the Roku Community!

To check any active subscriptions, you may log into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Hope this helps! Let us know if you have any other concerns.

Kind regards,
Mary

[C_I]

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@RAH2 wrote:

When watching a Netflix or Prime movie, it constantly stops and starts throughout the movie.

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        Roku can't help you with that. Contact Netflix and Amazon Prime for that. Roku is not responsible for, nor manages third party apps which these are, and do not own. The only channel they own and are personally responsible for managing and maintaining is the Roku Channel. 

[Benstreeter]

This is happening to me all day today. Unwatchable. 

[annettekelley65]

Just and FYI, that phone number that is listed is ONLY for new product or billing questions.   Any of us who have been long time customers are apparently left out in the cold!!

[annettekelley65]

I'm trying to figure out WHY I cannot cast to my tv from an app on my iPhone.  I contacted the company for the app and they said I needed to check my internet strength, so I did through the Roku app and it says it is excellent.  The only way I can cast to my tv from the app is to unplug my Roku so it can reboot, hit the "cast to my tv" from the app and then go through the process of adding the channel associated with the app. 

I purchased my Roku box six years ago and the one I own is not even listed on the any longer.

I really don't want to go out and purchase a new Roku or different product as where I live I don't have many options for Roku type players. 

What's really annoying is when I try searching through Roku's support area, you can't talk to anyone.  why can't we talk to anyone????  It takes longer trying to figure out how to fix our issues instead of talking to someone to help fix it........... very frustrating and not very customer-service friendly!

[pscarbor]

@Benstreeter  - Sounds like what you are experiencing is buffering. This happens when the supply through your internet modem, router, wifi, and Roku is interrupted or slow for some reason. Some streaming services are worse than others - Disney+ in particular is known for buffering issues.

Is this happening with all your apps? Are you having other internet issues or only when you are watching TV using your Roku? You can access most of the streaming services on your PC if you have one. Try streaming that way and see if you still have issues.

If you have the same buffering problems using your PC I suggest you first check your internet download speed using Speedtest or something similar (available online free - search using Google). I've successfully streamed live TV with as slow a download speed as 2 mbs but you probably should have at least 10 mbs to avoid excessive buffering.

If your download speed is ok you may be having intermittent disconnects. Be sure all your connections to the modem and router are ok. If you're not sure you can try new cables, they're not too expensive.

If everything works fine using your PC instead of your Roku you may have an issue with the Roku. You didn't mention what unit you have: If it's one of the older ones the last update may have created the issue. Did you use the Roku in the past without the problems you are now having? 

Bottom line, there are a lot of links in the chain and any one could be giving you problems. It is possible your Roku could be at fault, in which case the only solution will be a new unit.

Good luck. I know this is frustrating!