Community discussions

[RokuMary-F]

Hi @ev0427,

Welcome to the Roku Community. I’d be happy to take a look and help you here.

Can you please provide us with more specific information about the issue you are experiencing?

Please let us know and we'll continue assisting you from there.

Thanks,

Mary

[bandit2]

The number is 1 816 272 8106, but be warned, they are the same people in Mexico, that can't help through e-mail. At least they all seem to have Spanish names and read from the same script.

I thought I had finally got my problem solved, or it was going to someone who could fix it,

when I got the email saying "marked as solved"!  So, I'm back to square one for the fourth time,

and not a chance in **bleep** of ever getting my problem solved.

P.S. They can't think for themselves, they just read from the hand book.

[demsd]

---

@smikemc wrote:

I have this problem with one of my four units and I believe it's caused by distance from the transmitter (or whatever you're using to transmit your signal) The one I have trouble with is upstairs.  Signal passing thru I'd say 4 walls, etc.  Many stops because I think it's buffering, but may be low signal (which I think mine is).  Even with a WiFi extender upstairs, I'm still having problems.  Sooooo, I just ordered a new (I hope better) WiFi extender.  I'll see.  I'm very tired of this and wish I hadn't "cut" the cable.  Going back to "AWSUM" after 2 years have passed.

---

Have you considered moving that device closer to the "transmitter," replacing it with one of the other four "units."

[OZZYMAN_1104]

I have 10 days left! I set everything up... DO NOT LIKE IT... WANT A **bleep**  refund! I don't have a printer.. NEED A  FRIGGING  ADDRESS  TO SEND IT  BACK!!! I follow "YOUR"  PROMPTS, NONE  of which relates, I see a LOT of disgusted  people here.. YOU NEED A  DIRECT LINE to CONTACT A HUMAN to correct issues! HERE'S ONE.. HOW ABOUT  A **bleep** ADDRESS TO SEND BACK FOR A FULL **bleep**  REFUND! "WE" HAVE TO PAY THE RETURN SHIPPING, "AGAIN"... I WILL  NOT  EVER  use this  "**bleep**" again in MY  LIFETIME!

 Ozzy

[Juxta6]

I posted two days ago about my issue. Why can nobody help me? My Roku device is brand new and not even connected to the internet or an account and it won’t go to any screen when I plug it in. It won’t reset with the reset button. Why is there no one available to at least tell me how to get a free replacement device?

[atc98092]

@Juxta6 For the reset button to actually reset the device, it must be held in for a length of time. For a Roku player, that time is 30 seconds, and not one second less. For a Roku TV it is 10 seconds, and 30 seconds places the TV in a diagnostic state that you exit by pulling the power. 

[janetjump1]

I’m tired of you charging my card every month for something I never ordered

[janetjump1]

I agree, I never ordered and get charged every month.  No way to clx 

[Juxta6]

I did that. Probably five separate times. 

[Juxta6]

You’re being scammed. They don’t charge a monthly fee.