Community discussions

[RokuIrene-S]

Hi @Carmella32163

Thanks for the post.

If your Roku simple remote or Roku voice remote is not working as expected, you can find troubleshooting tips for common issues, including how to pair and restart your voice remote.

For more information here is the link for you How to resolve issues with your Roku simple remote or Roku voice remote

If you need any additional help and we’ll follow up to continue assisting you.

All the best,
Irene

[spankster21]

I have two TVs in my home.  In my bedroom, I have a Roku device plugged into my TV.  Then my son bought me a TV and I have a device plugged into this one.  I believe I have two accounts and wish to know now that I need to pay my subscriptions) again, how to use just one device.  

Do I need to pay twice to have Roku on two TVs?

I appreciate your assistance.

[spankster21]

I have two TVs in my home.  I have a Roku plug in on both TVs.  Do I have to have two payment schedules?  Can I use one Roku plug in for both TVs?

[renojim]

@spankster21, unless you have a good reason to have multiple Roku accounts (like you want different channels/apps on each device), I'd suggest factory resetting one of the devices and linking it to the account of the other device.

Purchases and subscriptions paid through Roku are tied to the Roku account.  All devices linked to the same Roku account will have access to those purchases/subscriptions.  If you have subscriptions paid directly to a provider (e.g., Netflix, Hulu, etc.) then you can use them on any Roku device linked to any Roku account.

[karen53]

I can't get any program to come on.  The only thing I get is " There is a problem connecting to the network.

When I go to the settings, it says everything is fine.

[downeast]

I placed an order today for two (2) Roku Ultra wi-fi packages. I did not receive your confirmation that you processed the order.  Did you process my order  ?

Bruce Green

Brunswick, Maine

[RokuMary-F]

Hi @karen53,

Welcome to the Roku Community!

We recommend starting here to troubleshoot Network issues: How to connect your Roku device to the internet using Wi-Fi® or Ethernet | Official Roku Support
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot to isolate the issue.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team to assist you further this problem.
 

Best regards,
Mary

[RokuMary-F]

Hi @downeast,

Welcome to the Roku Community!

For order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thank you for your kind and understanding.
 

Best regards,
Mary

[Olstumproad1986]

Hello, my name is Carletta, and I would like to cancel My Rocky account. I have forgotten my information, would you still be able to help me?

[renojim]

@Olstumproad1986, do you still have a Roku device?  You can see what account it's linked to by looking under Settings->System->About for the email address.  Use that email address to log in at https://my.roku.com

How to close your Roku® account | Official Roku Support