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EMS60
Level 7

Re: How do get Roku chat service for customer support

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I have been waiting for agent support over a $50 wrongbilling and NO ONE will answer! 

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EMS60
Level 7

Re: How do get Roku chat service for customer support

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I have been billed wrongfully and no one will respond to my chat requests.. there was a 2 month promotion which did NOT END TILL2/20 and Roku billed me $50 a month early. THIS IS WRONG!

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EMS60
Level 7

Re: How do get Roku chat service for customer support

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ROKU HAS NO CUSTOMER SERVICE they are onlyinterested in getting your money.

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BIGKLB71
Level 7

Why is it so hard to get ruku to respond to customers about returns or replace defective products

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NO RESPONSE

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RokuKarla
Roku Employee
Roku Employee

Re: WHY IS IT SO HARD TO GET RUKU TO TO RESPOND TO CUSTOMERS ABOUT RETURNS OR REPLACE DEFECTIVE P...

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Hello @BIGKLB71

Thanks for reaching out here in the Community!

We do not have enough details from your original message to make an effective suggestion. Can you please provide us with more information regarding the issue you are experiencing? 
With more information, we will be able to assist you further.


Regards,
Karla

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